Care Navigator, New York Health Equity Reform (NYHER) Social Care Network (SCN)

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

NYHER, or the New York Health Equity Reform, is a Medicaid 1115 waiver amendment that aims to promote health equity through organized connections to care. The initiative includes regional Social Care Networks (SCNs) of community-based organizations (CBOs) that address health-related social needs (HRSNs) like food, housing and transportation for Medicaid beneficiaries. CAMBA is participating in one of these Social Care Networks to screen, assess and navigate Medicaid beneficiaries to appropriate services.  

Position: Care Navigator

Reports To: Program Manager of CAMBA Care Connections

Location: 2244 Church Avenue Brooklyn NY 11226

What The Care Navigator Does:

• Maintain professional relationships with clients and client confidentiality. 
• Practice Universal Precautions/Standard Protocol & Procedures. 
• Comply with any and all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information. 
• Follow all HIPAA privacy rules as they relate to personal health information and documentation related to clients. 
• Review all documentation establishing clients' eligibility for the NYHER SCN program.  
• Outreach and educate community members about the program. 
• Conduct telephonic and in-office screenings and assessments of eligible clients to determine which health-related social need services they are eligible for.  
• Navigate, refer and follow-up on connections to health-related social need services.  
• Document progress notes and develop social need care plans to track and monitor client progress towards goals.  
• Work with clients to address barriers to client goals and advocate/assist clients in advocating for themselves and in moving toward self-sufficiency. 
• Recommend and implement strategies to persuade clients to participate more fully in this process.  
• Recommend closing of cases in which clients have: (a) been connected to health-related social need services; or, (b) have not demonstrated a willingness to participate in the process; or, (c) have become ineligible for services. 
• Conduct workflows in Social Care Network electronic platform called Unite Us.  
• Provide at least 20-25 hours of client or client related contacts per week. 
• Provide all required information for weekly/monthly/quarterly/annual reports. 
• Attend all program related meetings and individual supervision.  
• Other duties as assigned. 

Minimum Education/Experience Required:

• Sufficient Education to comprehend basic reading, writing, and math to execute required functions of the role.

Other Requirements:

• Two (2) years of relevant experience working in social services providing services such as community outreach, recruitment and enrollment; client education, and/or care management. 
• Knowledge about, understanding of, and ability to work closely with, persons with chronic illness and health-related social needs. 
• Knowledge of community resources and how to make connections to health-related social need services, such as public benefit applications.  
• Ability to travel within the five boroughs of New York City. 
• Tech Savy; Must use MS Office, internal database called ClientTrack and external database called Unite Us  
• Proficiency in Microsoft Office (E.g. Word, Outlook, Excel) 
• Bi-lingual in English/Spanish and/or English/Creole required. 

Compensation: $54,000.00 annuallyWhen salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.Status: -Full-time (35 hours per week) SeasonalBenefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.CAMBA and CAMBA Housing Ventures are proud to be an Equal Employment Opportunity Employer.  We value a diverse & inclusive workforce and do not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, status as an individual with a disability (including pregnancy, childbirth, or related medical conditions), or other applicable legally protected characteristics.

Powered by JazzHR