Care Support Specialist - Cares Center - Jackson, MS

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work for the fifth consecutive year and is one of only nine companies in Mississippi to qualify for this certification in 2025-2026. Canopy's employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Care Support Specialist - Position Overview

• The Care Support Specialist provides intensive case management services to youth and their families such as linking children and families to community resources for aftercare services, scheduling medical appointments for youth while at Cares, and actively advocating for the youth in child and family team meetings.
• The Care Support Specialist assist with communication between all campus disciplines and helping maintain continuity of care of youth by all employees, functioning as a positive support person for youth and staff.

Job Responsibilities:

• Provide support to CARES Manager, clinical staff, admissions staff, nursing staff, direct care staff, youth, guardians, and administration by facilitating communication among the different disciplines at CARES Center.
• Coordinate with Lead RCS for assigned milieu areas weekly for purposes of obtaining information on youth's care/hygiene needs. Follow through with assisting youth as needed (including purchasing care items for youth).
• Maintain updated schedule of Child and Family Team Meetings, per licensing standards, and notify team of schedule weekly.
• Coordinate therapeutic passes in conjunction with clinical and medical staff in accordance with licensing standards.
• Notify pharmacy of therapeutic pass medication needs via fax weekly or as needed
• Assist with transportation arrangements of youth/families as needed for family sessions, therapeutic passes and visits.
• Participate in child and family team meetings and document in electronic health record
• Participate in clinical community meetings as needed and document in electronic health record.
• Facilitate morning meeting daily.
• Manage and maintain hygiene closet.
• Coordinate discharge planning process for youth beginning at admission to ensure continuity of care.
• Maintain knowledge of available services, resources and supports to youth in their local communities. Identify needed services and link youth to these services during treatment or, at a minimum, prior to discharge.
• Perform other duties as assigned.

Required Qualifications:

• Minimum of a bachelor's degree in a behavioral health field or a bachelor's degree and two (2) years of experience in a behavioral health setting.

• Prefer two years of experience working with emotionally and/or behaviorally disordered youth.

• Must be able to read, write, speak and understand English, and be able to communicate in a therapeutic and professional manner.