Care Support Specialist

Touching Hearts at HomeCharlotte, NC

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

At Touching Hearts at Home, we care for seniors and families during some of the most important and vulnerable moments of their lives. Every phone call matters. Every schedule matters. Every caregiver and client is a real person counting on us.

We are looking for someone who takes that seriously.

This is not just an office job. You’ll be one of the people helping families navigate stressful situations, supporting caregivers in the field, and keeping care running smoothly for seniors who depend on us every day.

If you are organized, compassionate, dependable, calm under pressure, and genuinely enjoy helping people, we would love to meet you.

What You’ll Do:

Be the first voice families, caregivers, and referral partners hear when they call our agency
Coordinate caregiver schedules, shift coverage, and last-minute changes with urgency and professionalism
Support new client inquiries and help families feel heard, informed, and cared for from the very first conversation
Keep daily operations organized through documentation, follow-ups, communication, and administrative support
Help solve problems proactively instead of waiting for someone else to step in
Participate in a rotating evening/weekend on-call schedule as part of a supportive team

What We’re Looking For:

Someone warm, professional, and confident on the phone
Strong communication, organization, and follow-through
Calm and solution-oriented when things get busy or unexpected
Dependable and trustworthy because families and caregivers will rely on you
Someone who takes ownership, cares about doing things well, and wants to be part of a mission-driven team
Experience in home care, healthcare, staffing, scheduling, customer service, or office administration is a plus but not required

Why People Love Working Here:

Meaningful work that truly impacts local families and seniors
A supportive team that values compassion, integrity, and reliability
Opportunity to grow into a full-time leadership-track role as the agency grows
A fast-moving environment where your work genuinely matters every day
The chance to be part of a company focused on treating both clients and employees with dignity and respect

To Apply:Please submit your resume along with a short note in your own words about why this role interests you and why you believe you’d be a strong fit for our team.

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FAQs About Care Support Specialist Jobs at Touching Hearts at Home

What is the work location for this position at Touching Hearts at Home?

This job at Touching Hearts at Home is located in Charlotte, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Touching Hearts at Home?

Employer has not shared pay details for this role.

What employment applies to this position at Touching Hearts at Home?

Touching Hearts at Home lists this role as a Full-time position.

What experience level is required for this role at Touching Hearts at Home?

Touching Hearts at Home is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Touching Hearts at Home for this role?

Touching Hearts at Home offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Touching Hearts at Home?

You can apply for this role at Touching Hearts at Home either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.