Case Management Specialist (6892)

Location: Greensboro Corps - Greensboro, NC

Position Type: Regular Full Time

About this opportunity: Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client's history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

Key Responsibilities

• Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
• Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
• Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Facilitates individual and group discussion to ensure clients' attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.
• Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary
• Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.
• Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
• Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients' psychosocial well-being.

Knowledge, Skills, and Abilities:

Assists in performing social service work for special or seasonal projects

Ability to develop program plans and goals based on client's needs.

Ability to assess and evaluate level of service provided to ensure service evaluations are favorable and meet or surpass funding requirements.

Ability to evaluate the client's progress toward program goals.

Ability to work with the public encompassing all types of behaviors.

Ability to interview clients and to obtain pertinent information.

Ability to prepare and maintain accurate and complete case notes and client records.

Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines.

Ability to build and maintain effective and professional working relationships with clients and community agencies.