Case Management Specialist – Federal Law Enforcement Support (Onsite | El Paso, TX)
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$28-$32/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Job Description:US Advisors is seeking highly organized and detail-oriented Case Management Specialists to support daily federal law enforcement operations at Camp East Montana (CEM) in El Paso, TX. In this role, you will be responsible for performing case management functions including case file administration, data entry, documentation processing, and coordination of detainee case activities. This position supports U.S. Immigration and Customs Enforcement (ICE) by ensuring that all administrative and case documentation is accurate, complete, and prepared to support immigration proceedings, transfers, releases, and removals.The ideal candidate is bilingual English/Spanish, proactive, efficient, adaptable, and capable of managing multiple administrative responsibilities while maintaining a high level of professionalism and confidentiality.Responsibilities:
- Case File Management & Data Entry
- Maintain and update detainee case files
- Perform data entry and updates in ICE systems
- Ensure all records are audit-ready
- Document Control & Processing
- Prepare, review, and organize case documentation
- Validate completeness and accuracy of documentation
- Maintain organized records in compliance with federal standards and data security requirements
- Docket & Case Coordination
- Support court and docket coordination activities
- Coordinate with ICE personnel to ensure readiness for scheduled events
- Monitor case status and ensure timely updates and follow-through
- Detainee Communications Management
- Receive, log, and track detainee communications
- Escalate urgent issues to leadership
- Administrative & Operational Support
- Provide administrative support to ICE personnel and program leadership
- Maintain logs, trackers, and reports related to case management activities
- Support intake/outtake case processing functions, as required
- High School diploma or equivalent
- 1 or more year(s) of proven experience in an administrative, clerical or office support role
- Proficiency in Microsoft Office (Word, Excel, Teams, Office 365)
- Experience with data entry
- Understanding of case management, record tracking, and records management
- Strong attention to detail and organizational skills
- U.S. Citizenship required.
- Associates degree or higher
- Bilingual (English/Spanish) in a professional setting
- Experience supporting immigration, legal, or case management operations
- Familiarity with case tracking systems and records management processes (e.g., immigration, healthcare, logistics, social services, legal, insurance, NGOs)
- Ability to manage multiple priorities and meet strict deadlines
- Fully onsite at Camp East Montana (CEM), El Paso, TX
- Operations run 0700 to 1900 (7 AM to 7 PM) Monday through Sunday
- Specialists will be assigned to 12-hour shifts
- Day: 0700 – 1900
- Standard schedule: 12-hour shifts each week (alternating 3- and 4-day work week)
- Overtime will be made available
- Offer is contingent on candidates passing a thorough background check for federal employment. This position requires a background investigation, including a criminal history check, as part of the employment process. Successful completion of this background investigation is a condition of employment. The background investigation will include verification of employment history, education, and other relevant information as determined by the agency.
- Health & Medical Insurance: Eligibility for employer-sponsored health, dental, and discounted vision coverage
- 401(k) Plan: Eligibility after one full year of employment, with enrollment available at the beginning of each calendar year
- Paid Time Off (PTO): Ten (10) days annually, including sick leave, accrued over time.
- Federal Holidays: Ten (10) paid Federal holidays, details to be provided during training/orientation
- $28 - $32/hour, depending on experience and qualifications
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FAQs About Case Management Specialist – Federal Law Enforcement Support (Onsite | El Paso, TX) Jobs at Universal Strategic Advisors
What is the work location for this position at Universal Strategic Advisors?
This job at Universal Strategic Advisors is located in El Paso, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Universal Strategic Advisors?
Candidates can expect a pay range of $28–$32 per hour for this role.
What employment applies to this position at Universal Strategic Advisors?
Universal Strategic Advisors lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Universal Strategic Advisors?
Universal Strategic Advisors is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Universal Strategic Advisors for this role?
Universal Strategic Advisors offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Universal Strategic Advisors?
You can apply for this role at Universal Strategic Advisors either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.