Case Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Tuition assistance

Case Manager - The First

Fulltime

Location: Pittsfield, MA

Compensation: $21/hour

Position Summary:

The Case Manager plays a vital role in supporting guests at The First by providing direct engagement, case coordination, and resource navigation. This position ensures that the day-to-day operations of the space run smoothly and that all guests are welcomed, respected, and supported in a manner consistent with our mission and values.

Key Responsibilities:

• Client Support & Case Management

• Build trusting relationships with guests through consistent, compassionate presence.

• Conduct intake and needs assessments to identify individual goals and priorities.

• Provide ongoing case management including referrals, housing applications, benefits coordination, and service navigation.

• Collaborate with community partners and agencies to connect guests with housing, behavioral health, medical, and employment resources.

• Support crisis de-escalation and conflict resolution using trauma-informed and harm-reduction approaches.

• Program Operations

• Assist in the daily operations of The First, including guest check-in, meal and supply distribution, and maintaining a clean, safe, and welcoming environment.

• Participate in team meetings, safety reviews, and program planning activities.

• Document interactions, referrals, and outcomes in accordance with agency policies.

• Help implement and uphold program policies that support accessibility, safety, and inclusivity.

• Identify and communicate emerging needs or trends among guests to inform program development.

• Collaboration & Community

• Work closely with the Program Director and peer staff to ensure coordinated, high-quality support for guests.

• Participate in community outreach and engagement activities as needed.

• Contribute to a team culture grounded in equity, mutual respect, and shared responsibility.

Qualifications:

• Experience providing direct service to individuals experiencing homelessness, poverty, mental health, or substance use challenges preferred.
• Strong understanding of trauma-informed care, harm reduction, and housing-first principles.
• Excellent interpersonal and communication skills; able to engage effectively across diverse populations.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Proficiency in basic computer use and electronic documentation.
• CPR/First Aid and Narcan training (or willingness to obtain).
• Commitment to equity, inclusion, and person-centered service delivery.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose. Apply today.

Learn more about ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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