Case Manager - Bronx Family Justice Center

ORGANIZATION OVERVIEW

Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually. 

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities. 

POSITION OVERVIEW

The Crime Victims Case Manager is responsible for providing direct services to victims of domestic violence and gender-based violence on-site at the Family Justice Center.

Salary: $39,000

MAJOR DUTIES AND RESPONSIBILITIES

• Conduct intakes and assess the needs of survivors of gender-based violence, including victims of crime, with a client-centered and trauma-informed approach.
• Provide essential case management services, including safety planning, advocacy in accessing emergency shelters, crisis intervention, court accompaniment and advocacy, law-enforcement accompaniment and advocacy, public assistance advocacy, and assistance with crime victims’ compensation claims.
• Assist FJC clients with navigating the family court system, including filing a family offense petition.
• Support FJC clients with emergency practical assistance such as transportation, food vouchers, and financial assistance.
• Provide information and referrals to appropriate onsite and offsite partners in legal services, social services, mental health services, and other related services to meet clients’ needs.
• Collaborate with onsite partner agencies to streamline service provision through a client-centered lens.
• Regularly assess the safety and well-being of clients; notify the supervisor when a client is determined to be high risk.
• Maintain digital records of direct services provided to clients, enter client information into the FJC Application, and track data or client needs as requested by ENDGBV.
• Adhere to confidentiality practices and protocols.
• Support ENDGBV’s ongoing efforts to solicit client feedback regarding FJC operations, including notifying all clients of their opportunity to complete a client satisfaction survey after every FJC visit.
• Other tasks that enhance the mission of the FJCs, as mutually agreed upon by the Program Provider and ENDGBV.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor’s degree in Social Work, Psychology, or a related field.
• Associate’s degree and at least two years of relevant work experience, preferably with survivors of domestic violence and gender-based violence.

REQUIRED SKILLS AND EXPERIENCE

• Experience assisting clients in obtaining public benefits such as public assistance, Medicaid, housing, SNAP, and other benefits.
• Strong commitment to equity and social justice, including a focus on self-awareness and engagement of continuous learning around issues of diversity, equity, and inclusion; high level of Emotional Intelligence (EQ)
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities, including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly, and individuals with mental health issues.
• Must possess a demonstrated ability in delivering client services, including communication and listening skills, understanding of human interaction and personality development, writing and recording case documentation, and skills in group counseling.
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly.
• Exceptional interpersonal, critical thinking, communication, and writing skills, and the ability to develop positive and productive relationships.
• Superb and working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
• Proven ability to manage confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Must have the ability to be flexible with work schedule due to program needs.
• Acknowledge and application of self-care and work-life balance for self and others.

At URI we are committed to cultivating an inclusive work environment.  We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.