Cash Management Specialist
MetroCity Bankshares, Inc.Doraville, GA
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Overview
Schedule
Full-time
Education
Associate's Degree
Career level
Senior-level
Remote
On-site
Benefits
Career Development
Job Description
Overview:
Provide technical and administrative support for all Metro City Bank online banking and cash management applications. Maintain adequate knowledge of existing hardware and software in use to maximize efficiency of assisting the customers and branches utilization of them. Provide written documents, which evaluate information on periodic intervals.
Essential Duties:
- Answer calls to support customers with online banking and cash management questions and or issues
- Utilize ticket portal system to resolve and track issues as created by system users
- Monitor and respond to customer questions/issues through our online banking (OLB & D1B) systems
- Create and maintain customer access and limits to various systems (OLB, D1B, Zelle, mobile banking, Remote Deposit, Cash Management - ACH, wire)
- Review assigned daily reports to track system changes conducted by various users
- Provide computer/network support relating to software & hardware problems reported by users
- Maintain an adequate level of knowledge of operating system & application software used in order to provide a high level of support to users.
- Monitor & evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient
- Participate in team meetings and vendor user group meetings to learn of new products and services.
- Assist in training users on system applications, tokens and remote deposit machines.
- Test software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluation and recommendation for management review.
- Communicate with vendors (FIS) to support teams with system issues.
- Assist Sr. Operations Manager and Applications Support Manager with various projects
- Perform all duties in compliance with BSA/AML regulations and requirements
- Monitors and reports suspicious activity to the BSA Officer
Education/Additional Training or Certifications:
- Associates degree or equivalent work experience
Knowledge/Experience:
- Minimum 2+ Years work experience in a banking environment
- 2 Years work experience with FIS applications or similar core system
- 2+ Years work experience with online banking/cash management
- Thorough understanding of ACH transactions and NACHA guidelines
- Software skills including Microsoft Excel, Adobe, Outlook, etc
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FAQs About Cash Management Specialist Jobs at MetroCity Bankshares, Inc.
What is the work location for this position at MetroCity Bankshares, Inc.?
This job at MetroCity Bankshares, Inc. is located in Doraville, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at MetroCity Bankshares, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at MetroCity Bankshares, Inc.?
MetroCity Bankshares, Inc. lists this role as a Full-time position.
What experience level is required for this role at MetroCity Bankshares, Inc.?
MetroCity Bankshares, Inc. is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Associate's Degree. Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by MetroCity Bankshares, Inc. for this role?
MetroCity Bankshares, Inc. offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at MetroCity Bankshares, Inc.?
You can apply for this role at MetroCity Bankshares, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.