Casino Floor Supervisor

Why Bally's?

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role: Casino Floor Supervisor

Responsibilities:

• Ensures that our customers receive fast, flawless, personalized service
• Monitors table games activity and customer play to protect the integrity of the games
• Maintains a superior technical understanding of games, policies, and procedures
• Directs and supervises dealers to ensure compliance with game procedures
• Monitors table inventory and protects the assets of the casino
• Directly supervises large play, buy-ins, bet variances and/or basic strategy deviations
• Identifies cheating techniques and takes action as appropriate
• Manages the operations of the pit as directed
• Maintains confidentiality regarding customer play
• Conducts player ratings and issue complimentaries as appropriate
• Resolves customer issues as appropriate
• Completes timely evaluations for subordinates
• Conducts formal and informal training for subordinates
• Conducts formal and informal coaching and counseling with subordinates
• Interviews, selects, hires and retains superior employees
• Completes timely evaluations for subordinates
• Rewards and recognizes superior performers
• Ensures that employees work safely and follow all safety rules

ADDITIONAL FUNCTIONS:

• Performs other duties as assigned.

Qualifications:

• High school diploma or GED or equivalent required
• Must be able to speak, read and write English
• Minimum of 3 years multi-game dealing experience required
• Two years of supervisory experience preferred
• Must possess extensive knowledge of casino rules, regulations and procedures
• Must possess superior math skills
• Must possess computer proficiency with Microsoft Word
• Must possess excellent oral and written communication skills
• Must possess excellent customer service and leadership skills
• Must be able to solve problems and deal with a variety of situations
• Must present an overall professional appearance
• Must be able to work weekends, holidays and nights as scheduled
• Must be able to successfully pass a background check and receive a license from the DE Lottery

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Hourly Rate: $26.50/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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