Catering & Events Coordinator - Caribe Royale Orlando Hotel

Scope of Position

The Catering & Events Coordinator supports the planning, coordination, and execution of catered events and special functions to ensure exceptional guest experiences. This role serves as a liaison between clients, internal departments, and event staff, managing event details from initial inquiry through post-event follow-up.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Prior experience in Event Management at a resort property preferred.
• Proven organizational, interpersonal, and communication skills.
• Knowledge of the catering and events market is a plus.
• Detailed-oriented, quality, and resourceful with excellent verbal and written communication skills.
• Effective planning and organizational skills to implement multiple projects and meet deadlines.
• Ability to effectively deal with internal and external clients.
• Ability to operate a motor vehicle.

Responsibilities

• Assist in coordinating catering and event bookings, including weddings, corporate meetings, social events, and private functions.
• Serve as a point of contact for clients, responding to inquiries and providing event information in a timely and professional manner.
• Prepare and distribute event orders, contracts, BEOs (Banquet Event Orders), and invoices.
• Coordinate with internal departments such as Culinary, Banquets, Sales, Housekeeping, and AV to ensure seamless event execution.
• Support site visits, tastings, and client meetings.
• Track event details including guest counts, menus, timelines, room setups, and special requests.
• Ensure events are executed according to contract specifications and brand/service standards
• Assist with on-site event coordination as needed, including event setup and breakdown oversight.
• Maintain accurate records, files, and databases related to events and catering activities.
• Handle post-event follow-up, including billing accuracy and client feedback.
• Performs other duties assigned by management.

Education

• High School diploma or GED; minimal experience in event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Skills and Abilities

• Effectively adjust to changes in work tasks or environment.
• Develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• Develop creative ideas about products and services.
• Identify and understand concerns and opportunities, using effective approaches for choosing a course of action or developing solutions.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast-paced environment.
• Continuously, sit at a desk for long periods in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding the desk.
• Use telephone and computer keyboard daily.
• Occasionally lift and carry items weighing up to 50 pounds