Catering & Outside Sales Manager

Position Overview

A Catering & Outside Sales Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant's heart. They have a passion for people, hospitality, and creating exceptional experiences for guests. This individual serves as the face of our catering business, representing Chick-fil-A professionally while building relationships, growing sales, and ensuring flawless catering execution.

The Catering & Outside Sales Manager is responsible for leading and growing our catering operation through sales development, operational excellence, team development, and exceptional guest service. This role requires strong leadership, project management, organization, and communication skills to ensure every catering order is delivered accurately, on time, and with the level of hospitality our guests expect.

Success in this role is measured through catering sales growth, operational execution, guest satisfaction, team member development, food safety, and on-time delivery performance.

Catering & Outside Sales Manager Responsibilities

Catering Operations

• Oversee all catering operations from order placement through successful delivery and execution.
• Ensure catering orders are prepared accurately, safely, and delivered on time.
• Coordinate and manage multiple catering events and projects simultaneously.
• Create systems and processes that support efficient catering execution.
• Ensure all catering food meets Chick-fil-A standards for quality, freshness, and presentation.
• Maintain strict food safety and sanitation standards throughout preparation, transportation, and delivery.
• Monitor catering performance metrics and identify opportunities for improvement.

Outside Sales & Brand Growth

• Develop and execute strategies to grow catering sales within the community.
• Build and maintain relationships with local businesses, schools, churches, healthcare organizations, and community partners.
• Represent Chick-fil-A professionally at networking events, community functions, and sales opportunities.
• Identify new business opportunities and generate recurring catering sales.
• Follow up with catering guests to ensure satisfaction and cultivate long-term partnerships.
• Serve as a brand ambassador within the community.

Leadership & Team Development

• Recruit, train, and develop catering team members.
• Lead and coach team members to deliver exceptional hospitality and operational excellence.
• Provide ongoing feedback, coaching, and development opportunities for team members.
• Lead by example and establish high standards for professionalism and guest service.

What to Expect

• This is a hands-on leadership role in a fast-paced restaurant environment.
• You will spend time both inside the restaurant and in the community supporting catering growth.
• This role combines operations leadership, sales development, project management, and team development.
• You will be responsible for coordinating multiple catering events while ensuring flawless execution.
• Success requires strong organization, communication, problem-solving, and leadership skills.
• You will be expected to represent Chick-fil-A professionally in all interactions with guests, businesses, and community partners.

Qualifications and Requirements

• Previous leadership, management, or supervisory experience required.
• Experience in catering, restaurant operations, hospitality, sales, event coordination, or project management strongly preferred.
• Strong organizational and project management skills.
• Proven ability to lead, coach, and develop team members.
• Strong relationship-building and networking abilities.
• Professional appearance and demeanor.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Ability to work independently and make sound decisions.
• Strong understanding of food safety, sanitation, and quality standards.
• Back-of-house restaurant experience strongly preferred.
• Valid driver's license required.
• Clean driving record required.
• Ability to lift up to 50 pounds and assist with catering setup and delivery as needed.
• Open availability, including occasional evenings and weekends.

Safety & Workplace Standards

• Promote a safe, organized, and compliant work environment.
• Ensure all catering transportation and delivery procedures are followed safely.
• Maintain food safety standards throughout preparation, transportation, and service.
• Reinforce safe work habits and professional standards with all team members.

Our Benefits Include

• Competitive pay based on experience
• Leadership development opportunities
• Flexible scheduling
• Closed Sundays
• Learning directly from experienced Operators and Restaurant Leaders
• Positive and team-oriented work environment

Why This Role Matters

The Catering & Outside Sales Manager plays a vital role in growing our business beyond the restaurant walls. By building relationships, delivering exceptional hospitality, developing team members, and ensuring flawless catering execution, this leader helps expand the Chick-fil-A brand throughout our community. Their work directly impacts guest loyalty, sales growth, and the long-term success of our restaurant.

Work Schedule

• Full-time
• Weekdays, occasional evenings, and weekends as business needs require
• Combination of in-restaurant leadership, community engagement, and catering delivery support

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all employment decisions and are responsible for their own employment practices and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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