Customer Support Specialist - Starlink

DSI SystemsUrbandale, IA

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Overview

Career level

Entry-level

Job Description

DSI Systems Inc., an authorized SpaceX/Starlink representative partner, has an immediate career opportunity for a Starlink Customer Support Specialist.

As the Starlink Customer Support Specialist, you will be an important part of the team handling customer-facing communication. You will be responsible for assisting with installation appointments, troubleshooting, and outbound confirmation of orders. To do well in this role, you must be able to remain calm when customers are frustrated and have experience working with computers and web-based applications.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers always
Understand STARLINK Satellite systems (training will be provided)
Support customers for inbound and outbound calls regarding their installation or services
Properly document cases by notating tickets and systems for all interactions
Solve on-going tickets in a timely manner and request follow-ups as needed

Requirements

Previous experience in a call center environment

Previous experience with Five-9 and Zendesk a plus
Excellent communication and interpersonal skills
Problem-solving and conflict resolution abilities
Strong organizational and time-management skills
Proper phone etiquette and listening skills

Benefits

Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training

Advancement opportunities, we prefer to promote from within!

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FAQs About Customer Support Specialist - Starlink Jobs at DSI Systems

What is the work location for this position at DSI Systems?

This job at DSI Systems is located in Urbandale, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at DSI Systems?

Employer has not shared pay details for this role.

What employment applies to this position at DSI Systems?

The employer has not provided this information. This may be discussed during the hiring process.

What experience level is required for this role at DSI Systems?

DSI Systems is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at DSI Systems?

You can apply for this role at DSI Systems either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.