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Central Communications Operator

Sentara HospitalsHarrisonburg, Virginia
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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

City/State

Harrisonburg, VA

Work Shift

Multiple shifts available

Overview:

Overview

Sentara Health is hiring a Central Communications Operators

This position is on-site in Harrisonburg or Virginia Beach, Virginia.

Position Status:Full-time second and third shift opportunities.

Position Location: Rockingham Atrium – Harrisonburg, VA / Sentara Independence – Virginia Beach, VA

Standard Working Hours:

  • Second Shift: 2:00 PM – 10:30 PM or 4:30 PM – 1:00 AM
  • Third Shift: 9:00 PM – 7:30 AM

Rotating weekends required. Must work 3 holidays.

Central Communications Operators play a critical role in ensuring seamless,timelycommunication across Sentara hospitals, freestanding emergency departments, andafterhours callservices. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during highimpact situations.

Education

  • High School Diploma or equivalent (Required)

Certification/Licensure

  • No specific certification or licensureat time of hire

Experience

  • 2yearsof experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support(Required)

The ideal candidate will possess thefollowing (Preferred): 

  • Demonstrated ability to handle confidential and sensitive information appropriately 

  • Knowledge of emergency codes and hospital incident command systems 

  • Proficiency with multi-line phone systems, paging systems and emergency notification platforms 

  • Experience with electronic health record systems and call management software

  • Ability to troubleshoot communication equipment under pressure. 

  • High attention to detail and accuracy in documentation

Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance •Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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FAQs About Central Communications Operator Jobs at Sentara Hospitals

What is the work location for this position at Sentara Hospitals?
This job at Sentara Hospitals is located in Harrisonburg, Virginia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sentara Hospitals?
Employer has not shared pay details for this role.
What employment applies to this position at Sentara Hospitals?
Sentara Hospitals lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at Sentara Hospitals?
Sentara Hospitals is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Sentara Hospitals for this role?
Sentara Hospitals offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Paid Sick Leave, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sentara Hospitals?
You can apply for this role at Sentara Hospitals either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.