Central Servicing Specialist

Job Description

Central Servicing offers back office operational support to both internal and external customers. As a Central Servicing Specialist, you will work with a team in a fast-paced environment to perform daily operational tasks using Dollar Bank's host system, teller system, and various vendor systems. You will field calls from customers inquiring on a variety of topics including maintenance performed on accounts, Bank mailings, statement options, interest questions etc. Additionally, you will answer internal calls from branches seeking operational support, check stock replenishment, and assistance with customers in the branch. This position is 100% in person.

Education and Experience Requirements:

High School diploma/GED required.

Branch banking experience preferred.

Knowledge, Skill, and Ability Requirements:

Desire and ability to provide high quality customer service.

Ability to effectively communicate both orally and in writing with customers and bank employees.

Demonstrated collaborative and cooperative team player who is comfortable with on-going positive change.

Attention to detail and accuracy; good organizational skills.

Willingness to acquire thorough knowledge of all Bank products and services.

Willingness to learn Administrative Terminal functions involving customer/account level maintenance as well as monetary functions using the bank's Teller System.

Accurate and efficient typing/input abilities.

Working knowledge of Microsoft Word.

Good math aptitude.

Ability to switch between tasks efficiently.

Essential Functions:

Provide branches/departments with the operational support necessary in servicing their customer's needs in an accurate and timely manner.

Handle customer phone inquiries regarding account information, account activity, current products and services, rates, etc. in a courteous and professional manner.

Monitor assigned daily tasks such as deposit adjustments,, mortgage payments, deposit verifications, address changes, bank by mail processing,, signature card verification, returned item processing, Chex Systems and OFAC reporting, check orders, negative account closes, date of death reporting to state, legal processing requests, customer notices regarding account requirements etc.

Compile quality assurance tracking associated with daily responsibilities.

Perform quality assurance verification regarding account maintenance and scanning/indexing documents.

Maintain an awareness of new operational policies and procedures and utilizes this knowledge in the day-to-day operations of the department.

Open credit card/checking/savings/safe deposit accounts and follow through on the new account verification process.

Participate in various projects as assigned - i.e. annual mailing of 1099s, Escheat mailings, and account certification to name a few.

Other responsibilities as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Supervisory Responsibilities:

N/A