Centralized Scheduling Specialist

Under the direction of the Centralized Scheduling Supervisor, the Centralized Scheduling Specialist is responsible for using analytical data to create employee schedules for designated enterprise department workforce to meet anticipated demands, and ensure optimized utilization of the workforce. The Centralized Scheduling Specialist continuously partners with department leadership across the enterprise to ensure schedules are accommodating for adequate business volume coverage.

Essential Duties & Responsibilities

1. Observes departments to ensure thorough understanding of staffing needs and opportunities. Leverages predictive analytics and historical data analysis to forecast and model necessary staffing levels for the purpose of proposing and creating optimized and strategic schedules for complex departments. Manages development, and proposes and presents new scheduling models and strategies to relevant department union representatives, managers, directors, and/or vice presidents. Makes recommendations using FTE analyses for appropriate budgeted department staffing. Maintains compliance with scheduling policies, including those applicable to departments covered by collective bargaining agreements.

2. Collaborates with FP&A and Scheduling Management to create staffing models, to test and demonstrate different staffing strategies. Performs continued analysis of staffing levels and enterprise business needs to set optimized PTO allowances to promote a healthy work-life balance. Conducts trend analyses in weekly productivity levels for all positions, and identifies when staffing models need adjusting to meet productivity goals.

3. Consults with leadership of assigned departments and the FP&A analytics team to verify anticipated business volumes. Creates schedules according to needs of the enterprise; adjusting staffing levels based on anticipated demand, accounting for such factors as special events, holidays, large party reservations, marketing promotions, and table and slot tournaments.

4. Modifies software configurations in enterprise scheduling software at implementation and/or changing scheduling needs. Prepares reports/memos regarding staffing models, shift bidding, attendance points, etc. and distributes to relevant stakeholders

5. Responsible for the training of new Centralized Scheduling team members.

6. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• Bachelor's degree required.
• Three (3) years' relevant experience schedule creation, information systems and/or staff planning required.
• Three (3) years' operational experience preferred in hospitality, food & beverage, gaming, and/or casino operations.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Strong understanding of mathematics and statistical analysis.
• Strong understanding of Microsoft Office programs, particularly Outlook, Access, Excel, and Word.
• Prior experience with scheduling software such as Virtual Roster or equivalent preferred.
• Possess interpersonal skills appropriate to deal effectively with all business contacts.
• Employee must have experience demonstrating the utmost discretion and confidentiality as they will have access to confidential information including, but not limited to: employee personal information and organizational financial data.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have and maintain a valid driver's license with an acceptable driving record as determined by the enterprise's insurance carrier.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!