Certification & Education Coordinator

Bring Your Customer Service and Organizational Expertise to a Mission-Driven Association Join the Association of Professional Chaplains (APC)APC is expanding and seeking a Certification & Education Coordinator to play a key role in supporting our certification and educational initiatives. This position is ideal for a highly organized professional who thrives on accuracy, exceptional customer service, and effective follow-through. If you enjoy managing details, building relationships, and contributing to a mission-driven organization, we'd love to hear from you.In this on-site role, you will support APC's certification and educational programs, helping to deliver an exceptional experience for members, certification candidates, volunteers, and other stakeholders. As an important member of our collaborative team, you'll coordinate activities, solve problems, manage details, and contribute to meaningful work that supports chaplains serving communities across the country.This position offers the opportunity to build your professional skills, take on new challenges, and make a direct impact within a respected national association dedicated to advancing the profession of chaplaincy.About APCWith a commitment to interfaith ministry and the professional practice of chaplaincy care, the Association of Professional Chaplains® serves chaplains in a wide variety of healthcare and human service settings. Our more than 5,000 members and affiliates provide chaplaincy care to people of diverse cultures, identities, abilities, and beliefs.As a national nonprofit 501(c)(3) organization, APC advocates for quality chaplaincy care in hospitals, correctional facilities, long-term care communities, rehabilitation centers, hospice organizations, military settings, and other specialized environments.Learn more about us at www.apchaplains.orgWhy Join APC?We offer a collaborative, supportive workplace and a comprehensive benefits package, including:Competitive hourly pay of $26.00-$29.00, based on experience

Medical, Dental, and Vision insurance

Short-Term Disability, Long-Term Disability, and Life InsuranceGenerous PTO, accruing up to 17 days annually

Eight paid holidays annually

Office closure and paid time off during the week between Christmas and New Year's403(b) retirement plan eligibility after one year of employment

Flexible scheduling when needed

Professional development and growth opportunitiesA mission-focused, team-oriented culture

What You'll DoAs the Certification & Education Coordinator, you will play a key role in supporting certification and educational initiatives by:Reviewing certification applications for completeness and compliance with established requirements

Providing initial feedback to certification candidates regarding their application materials

Responding to questions via email or phone from members and prospective candidates regarding certification requirements and processes

Delivering exceptional customer service to members, volunteers, and stakeholders

Preparing dockets, agendas, meeting materials, and supporting documentation for certification commission meetings

Assisting with the scheduling, coordination, and promotion of educational programs, webinars, and meetings

Maintaining accurate records and databases related to certification and educational activities

What We're Looking ForBachelor's degree preferred or an equivalent combination of work experience and education

Three or more years of experience in an association, nonprofit, credentialing, certification, education, or related environment preferred

Comfortable working with databases and membership management systems

Proficiency in Microsoft Office SuiteAbility to interact tactfully with professionals at all levels within the association

Excellent written and verbal communication skills

Strong attention to detail and organizational abilities

Outstanding interpersonal and customer service skills

The ability to manage confidential information and sensitive situations with discretion

Strong follow-up, problem-solving, and time management skillsA collaborative, team-oriented mindset

Work Location & TravelThis position is based in APC's office located at: 2800 W. Higgins Road, Suite 295, Hoffman Estates, IL. Candidates must be comfortable working onsite Monday through Friday. Typical office hours are 7:30 a.m. to 4:30 p.m., and on a very limited basis, evenings extending to approximately 6:00 p.m. as business needs require. The position also requires occasional travel, typically one to two out-of-state trips per year.How to Apply: Qualified candidates are encouraged to submit their cover letter and resume through the apply button.The Association of Professional Chaplains is proud to be an Equal Opportunity Employer.AI may have been used during the recruiting process. See (link) to learn how.KEYWORDS: Certifications, Certification Coordinator, Certification Specialist, Certification Administrator, Certification Assistant, Education, database management, certification process, professional development, associations, nonprofits, Association jobs, Non-profit jobs