Certified Enrollment Counselor

Job Duties and Responsibilities:

·         Perform community outreach activities as directed.

·         Assist individuals and families with completion of applications for state funded health coverage, Covered California Plans, Patient Assistance Prescription Programs, and Cal Fresh (food stamp program) Program.

·         In reach to current uninsured health center patients for eligibility screening into various health coverage programs.

·         Complete logs and reports as required for outreach activities.

·         Assist individuals and their families with our sliding scale applications and re-certifications.

·         Ensure current knowledge base of any special funding for outreach programs.

·         Develop packets of materials for specific outreach programs.

·         Perform activities to include, but not limited to, presentations to school and community organizations and at work sites.

·         Other duties as assigned.

Requirements

Knowledge, Skills and Experience:

·         Ability to calculate figures and amounts such as discounts.

·         Ability to solve practical problems and deal with a variety of concrete variables.

·         Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

·         Exceptional people and telephone skills.

·         Must be able to multi task, while maintaining a courteous and pleasant attitude towards the public and coworkers.

·         Ability to adapt to various job duties and focus quickly.

·         Bilingual skills a plus.

·         Basic computer skills required.

Education/Licensing/Training:

·         High School Diploma or Equivalent.

·         Covered California Enrollment Counselor Certification.

·         Medi-Cal and various state funded program certifications.

Physical Demands:

·         Sitting: Up to 20% of the workday may be spent sitting.

·         Lifting: Lifting may include up to 25lbs. in moving equipment or assisting disabled patients.

·         Carrying: Up to 25% of the day may include carrying objects weighting up to 10lbs.

·         Pushing/Pulling: Up to 5% of the day may require pushing or pulling equipment, drawers, and carts.

·         Climbing: No more than 1% of the time may include climbing one flight of stairs.

·         Balancing: Up to 1% of the time may be required to use a footstool in retrieving supplies.

·         Stooping/Kneeling: Up to 5% of the workday is spent stooping or kneeling to open drawers.

·         Bending: Up to 25% of the workday may be spent in bending at the waist picking up charts and supplies.

·         Reaching/Stretching: Up to 3% of the time may require or stretching to retrieve equipment or documents.

·         Handling: Hand and wrist movement is required 50% of the workday in computer entry.

·         Fingering: Up to 50% of the workday involves typing in the computer, receiving and sending messages.

·         Feeling: Normal tactile feeling is required to perform all job duties.

·         Twisting: Up to 5% of the day may be required in retrieving supplies or equipment.

·         Talking: Average ability and fluency in English is required in communicating with patients, staff, and outside agencies.

·         Hearing: Average ability is required in answering the telephone and performing all job duties.

·         Seeing: Average ability is required to read and follow instructions and assisting patients.

Personal/Relationships/Behavior:

·         Displays cheerful demeanor and makes positive comments when on duty.

·         Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.

·         Displays courteous and professional behavior in all interactions with the public.

·         Works cooperatively with other staff members.

·         Displays flexibility in accepting, changing, or carrying out assignments.

·         Adheres to dress code expectations, including fragrance-free requirements.

·         Displays sensitivity in a multicultural environment.

·         Maintain patient and organizational confidentiality.

Benefits

• Medical, Dental and Vision Insurance

• 401(k) with matching
• Generous Paid Time Off, Personal Day, and Holiday packages
• Flexible Spending Account Plan
• Employee Assistance Program
• Life/ADD insurance policy
• Long Term Disability Insurance