Certified Medical Assistant

Job Description Summary

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CMA clinical skills required for answering and managing incoming phone calls, scheduling appointments, documenting messages in Athena, performing phone triage per protocols, reviewing patient symptoms, relaying urgent concerns to providers, processing medication refills, and providing courteous, professional patient care. This will enable One Touch Resolution to address patient needs.

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How will you make an impact & Requirements

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Responsibilities:

Supports providers with patient triage, care coordination, and transitions across clinical settings.

Provides patient education regarding medications, treatment plans, chronic condition management, and preventive care.

Accurately document clinical data, provider instructions, and patient updates in the electronic health record (EHR).

Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to ensure timely care.

Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as needed.  

• Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.

• Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient populations.

• Demonstrate excellent guest service to internal team