Front Desk Associate
Holiday Inn AirportMontgomery, AL
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Job Description
Qualifications • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts • Ability to stand and move throughout front office and continuously perform essential job functions • Ability to access and accurately input information using a moderately complex computer system • Ability to observe and detect signs of emergency situations • Ability to establish and maintain effective working relationships with associates, customers and patrons • Effective verbal and written communication skills • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc Responsibilities • Assist guests with arrival and departure from hotel, while providing positive guests experiences • Greet customers immediately with a friendly and sincere welcome • Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate • Make appropriate selection of rooms based on guest needs • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate • Verify and imprint credit cards for authorization using electronic acceptance methods • Handle cash, make change and balance an assigned house bank • Accept and record vouchers, traveler's checks, and other forms of payment • Post charges to guest rooms and house accounts using the computer • Promptly answer the telephone using positive and clear communication • Retrieve messages and communicate the content to the guest • Retrieve mail, small packages and facsimiles for customers as requested • Close guest accounts at time of check out and ascertain satisfaction • In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results • Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc • Remain calm and alert especially during emergency situations and heavy hotel activity • Plan and implement detailed steps by using experienced judgment and discretion • Comply with attendance rules and be available to work on a regular basis • Perform any other job related duties as assigned |
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FAQs About Front Desk Associate Jobs at Holiday Inn Airport
What is the work location for this position at Holiday Inn Airport?
This job at Holiday Inn Airport is located in Montgomery, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Holiday Inn Airport?
Employer has not shared pay details for this role.
What employment applies to this position at Holiday Inn Airport?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Holiday Inn Airport?
You can apply for this role at Holiday Inn Airport either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.