Change Management Lead

Location:Tampa, FL, (ON-SITE)

Employment Type:Full-Time

About Ashley Furniture

Ashley Furniture is a leading global furniture manufacturer and retailer committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise transformation initiatives that will shape the future of how we operate and serve our customers.

Job Summary

The Change Management Lead is a senior leadership role within Ashley's Transformation Management Office (TMO), responsible for designing and driving the enterprise change approach across Ashley's transformation portfolio. Reporting directly to the Senior Vice President, Transformation, this role serves as the primary architect and steward of how change is planned, executed, and sustained across the organization.

Success in this role is defined by measurable adoption, leadership alignment, and sustained changes in how the organization operates. The Change Management Lead brings deep expertise in organizational change, behavioral dynamics, training, and adoption, and applies proven frameworks to support leaders and teams through complex change.

This role is designed for an experienced change leader who is comfortable operating across multiple initiatives simultaneously, shaping approach and standards, and engaging directly with senior leadership to guide the people side of transformation. The Change Management Lead leads initiatives with honesty, integrity, passion, and accountability.

Key Responsibilities

Enterprise Change Strategy & Architecture

• Drive executive decision-making on change-related tradeoffs by framing options, implications, and risks, ensuring timely alignment and commitment across senior leaders
• Design and own the enterprise change management approach for Ashley's transformation portfolio of large-scale "big-bet" projects
• Establish standards, frameworks, and expectations for how change is assessed, planned, and delivered; define what "good change" looks like at Ashley
• Serve as a thought partner to the SVP, Transformation on change strategy, sequencing, and readiness considerations

Change Planning & Execution Across Initiatives

• Partner with Senior Project Managers and initiative owners to integrate change management into initiative planning and execution
• Define and guide development of change plans, including stakeholder engagement, training, and reinforcement strategies
• Ensure change considerations are embedded early, not treated as a late-stage activity

Leadership & Stakeholder Enablement

• Coach executive sponsors and senior leaders on their role in leading change
• Act as a trusted advisor on organizational psychology, change fatigue, and risk

Training, Adoption & Reinforcement

• Define training and enablement approaches in partnership with initiative teams, HR, and functional leaders
• Establish mechanisms to measure adoption, effectiveness, and sustainability of change
• Design reinforcement strategies to ensure changes are embedded into ways of working post-implementation

Portfolio-Level Change Oversight

• Own enterprise-level visibility into change saturation, fatigue, and adoption risk, and proactively recommend sequencing, pacing, or scope adjustments to protect overall transformation success
• Provide a cross-initiative view of change risk, readiness, and adoption across the transformation portfolio
• Identify patterns, systemic risks, or change bottlenecks and escalate proactively

Capability Building & Continuous Improvement

• Contribute to the development of Ashley's internal change capability over time
• Continuously refine change approaches based on lessons learned and evolving organizational needs

Successful leaders at Ashley consistently demonstrate:

• Integrity & Transparency– Forthright, honest communication and ethical decision-making
• Execution Discipline– Relentless follow-through and attention to detail
• Hands-On Ownership– Willingness to "get dirty," inspect work, and solve real problems
• Leadership at Every Level– Ability to lead initiatives and influence outcomes regardless of title
• Customer & Business Mindset– Focus on delivering what is promised and driving measurable impact
• Boundaryless Collaboration– Works for the greater good of the enterprise, not functional silos
• Continuous Improvement– Learns the business deeply and improves how work gets done

Qualifications

Education

• Bachelor's degree in Business, Organizational Development, Psychology, Communications, or a related field required
• Advanced degree (MBA, MSOD, MS Psychology, or similar) preferred

Experience

• Minimum of 7 years of experience leading organizational change across complex initiatives; 10+ years of experience strongly preferred
• Demonstrated experience designing and leading change management for enterprise-wide or multi-year transformations
• Experience working directly with senior leaders and executive sponsors
• Experience integrating change management with project and program delivery

Skills

• Expertise in organizational change management frameworks and methodologies
• Ability to frame complex change-related decisions for senior leaders by synthesizing tradeoffs, risks, and implications into clear, actionable recommendations
• Strong organizational diagnostic capability, including the ability to read cultural dynamics, informal power structures, and readiness signals
• Ability to design practical, scalable change approaches that work in real-world environments
• Strong facilitation and coaching skills, particularly with senior leaders
• Ability to operate with confidence in ambiguity and guide others through uncertainty
• Demonstrated ability to influence outcomes across functions and levels without direct authority, including navigating resistance and competing priorities
• Strong judgment and discretion when working with sensitive organizational topics

What We Offer

• Competitive compensation package
• Comprehensive benefits including health, dental, and vision insurance
• 401(k) with company match
• Professional development opportunities
• Collaborative and innovative work environment
• Opportunity to shape enterprise transformation at a leading global brand

Equal Employment Opportunity Statement

Ashley Furniture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.