landing_page-logo
Sign Up
OneTouch Direct logo

Chat Customer Support Representative - At&T

OneTouch DirectTampa, FL
Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.1

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

pay-wall

Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

Your Role Will Include:

  • Responding to customer inquiries via chat with a friendly and professional demeanor.
  • Resolving issues and providing information about AT&T products and services.
  • Handling customer complaints and questions effectively, ensuring satisfaction.
  • Maintaining a positive attitude while managing multiple chat interactions simultaneously.
  • Documenting conversations and ensuring follow-up where necessary.

Requirements

  • Excellent written communication skills with a friendly and clear tone.
  • Previous experience in a customer service role, particularly in chat support, is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle high volumes of chat interactions efficiently.
  • Familiarity with AT&T products and services is advantageous.
  • Proficiency with computers and chat support software.
  • Strong attention to detail and organizational skills.

Benefits

  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with SonaraApply manually
pay-wall

FAQs About Chat Customer Support Representative - At&T Jobs at OneTouch Direct

What is the work location for this position at OneTouch Direct?
This job at OneTouch Direct is located in Tampa, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at OneTouch Direct?
Employer has not shared pay details for this role.
What employment applies to this position at OneTouch Direct?
OneTouch Direct lists this role as a Full-time position.
What experience level is required for this role at OneTouch Direct?
OneTouch Direct is looking for a candidate with "Senior-level" experience level.
What benefits are offered by OneTouch Direct for this role?
OneTouch Direct offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at OneTouch Direct?
You can apply for this role at OneTouch Direct either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.