Chief Operating Officer
Johnstone Supply, The Balsan GroupDowningtown, PA
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Overview
Schedule
Full-time
Career level
Executive
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Chief Operating Officer (COO)About Johnstone Supply – The Balsan GroupJohnstone Supply – The Balsan Group is one of the largest and fastest-growing HVAC/R wholesale distribution organizations in the Northeast. As a family-owned business and member of the Johnstone Supply cooperative, we operate 22 locations across Pennsylvania, Massachusetts, Maine, New Hampshire, Vermont, New York, and Maryland.The company is entering an exciting phase of growth focused on operational excellence, strategic acquisitions, new branch development, and market expansion. We are seeking an experienced Chief Operating Officer to partner directly with ownership and help drive the organization’s continued success.The OpportunityReporting directly to the President, the COO will serve as a key member of the executive leadership team and oversee the operational performance of a multi-state distribution organization.This individual will be responsible for driving profitable growth, improving organizational effectiveness, enhancing inventory and sales performance, leading technology initiatives, and integrating future acquisitions. The successful candidate will have a significant impact on the future direction of the company while helping build the infrastructure necessary to support continued expansion.Key Responsibilities
- Lead day-to-day operations across a 22-location distribution network.
- Partner with ownership and executive leadership to execute the company’s strategic initiatives.
- Develop and implement key performance indicators (KPIs) across all functional areas.
- Drive sales growth, operational efficiency, inventory optimization, and customer satisfaction.
- Collaborate with finance leadership to improve profitability and operational performance.
- Lead and develop senior leaders across operations, sales, purchasing, IT, marketing, and human resources.
- Oversee acquisition integrations and support future branch expansion initiatives.
- Identify and implement process improvements and technology solutions that increase organizational efficiency and scalability.
- Evaluate inventory strategies, procurement processes, and vendor partnerships to support business objectives.
- Establish best practices across all locations while promoting accountability, collaboration, and continuous improvement.
- Travel throughout the company’s operating footprint to support branch leadership and operational excellence.
- Minimum of two years of Chief Operating Officer experience or equivalent executive leadership experience.
- Experience leading multiple departments within a wholesale distribution, retail distribution, or related multi-site organization.
- Strong financial acumen, including P&L management and operational budgeting.
- Proven success leading inventory management, sales operations, and organizational performance initiatives.
- Demonstrated experience integrating acquisitions and opening new locations.
- Experience implementing technology solutions, ERP systems, and process improvement initiatives.
- Strong leadership, communication, and change management skills.
- HVAC, industrial, electrical, plumbing, or building products distribution experience.
- Experience in privately held or family-owned organizations.
- Track record of leading organizations through periods of growth and operational transformation.
- Significant performance-based bonus opportunity
- Medical, Dental, and Vision Insurance
- Group Life Insurance
- Short-Term and Long-Term Disability
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Full-time, onsite position based in Downingtown, Pennsylvania
- Approximately 25% travel throughout the Northeast region
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FAQs About Chief Operating Officer Jobs at Johnstone Supply, The Balsan Group
What is the work location for this position at Johnstone Supply, The Balsan Group?
This job at Johnstone Supply, The Balsan Group is located in Downingtown, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Johnstone Supply, The Balsan Group?
Employer has not shared pay details for this role.
What employment applies to this position at Johnstone Supply, The Balsan Group?
Johnstone Supply, The Balsan Group lists this role as a Full-time position.
What experience level is required for this role at Johnstone Supply, The Balsan Group?
Johnstone Supply, The Balsan Group is looking for a candidate with "Executive" experience level.
What benefits are offered by Johnstone Supply, The Balsan Group for this role?
Johnstone Supply, The Balsan Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Johnstone Supply, The Balsan Group?
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