Childcare Customer Service Specialist

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Resource & Referral- Program Specialist (Childcare Customer Service Specialist)

100% Onsite- Location: Los Angeles, CA 90056

What We're Looking For:

We are seeking a Program Specialist who under the direction of the Program Supervisor, assists with the implementation of services and special projects for child care referral services. All duties and responsibilities are performed in accordance with specific contractual obligations and department standards. Assistance provided by the Program Specialist includes the delivery of quality services. The ideal candidate will have the following responsibilities:

RESPONSIBILITIES:

• Perform telephone counseling with parents on choosing quality child care and on child development issues.
• Provide parents with referrals to licensed child care programs.
• Routinely update computerized provider child care records.
• Disseminate information and resources on relevant child care and child care development issues as needed.
• Keep abreast of legislative issues and regulatory changes affecting child care providers.
• Act as a resource hub to providers, parents, and the community.
• Attend workshops, trainings, and community meetings as requested.
• Ability to work evenings and weekends when needed.
• Assist department management team as requested with any special departmental projects or functions including provider training and workshops, special mailings, and special projects.
• Give presentations to community groups or organizations as needed.
• Work with other department staff and other agency departments to coordinate services to parents and providers.
• Perform other tasks as assigned by the management team.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Bachelor's degree or Associate's degree from an accredited college or university in Early Childhood Education, Child Development or related field preferred. Relevant work experience in human services/child development may be substituted for college level education.
• Previous experience in early childhood education or child care field preferred, in direct services such as a center-based or family child care, or in indirect services such as parent education or counseling.
• Must have excellent written and verbal communication skills;
• Must have the ability to deliver strong customer service skills;
• Must possess the ability to work effectively with parents and child care providers
• Possess strong organization skills and be detail oriented
• Demonstrate a high proficiency in Microsoft Office (e.g. Publisher, Word, Excel and Outlook).
• Must have the ability to work flexible days as work may include evenings and weekends.

SPECIAL REQUIREMENTS

• Must possess a valid California Driver's License, have use of a motor vehicle and provide evidence of automobile liability insurance.

Total Package of Benefits

• Medical/ Dental/ Vision- 95% paid by employer
• Pet Insurance
• Employee Assistance Program
• Voluntary Life and AD&D for Employee, Spouse and Children
• 401k Matching Options
• Flex Spending (Health Care and Dependent Care)
• Mutual of Omaha (STD, Accident, & Critical Illness)
• Generous Sick and Vacation Time
• Paid Holidays + Paid Winter Break from 12/24 - 1/1 (for select positions)
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, Inc. please visit our website at: www.crystalstairs.org