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Cisco Voice Engineer (Hybrid) - Information Technology

University of Maryland Faculty PhysiciansBaltimore, MD
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Overview

Schedule
Full-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Senior-level
Benefits
Health Insurance
Life Insurance
Career Development

Job Description

Responsible for the design, implementation, administration, and ongoing support of our enterprise Cisco Unified Communications (UC) environment. This role requires deep technical expertise across Cisco's voice and collaboration portfolio, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Border Element (CUBE), Cisco IM & Presence, and Cisco Unified Contact Center Express (UCCX). Mandatory competencies for this position include Interactive Voice Response (IVR) system knowledge and hands-on UCCX scripting experience, as these capabilities are central to the design and delivery of automated call-handling workflows within our contact center environment. The nature of the work of this position is project driven and changes each fiscal year. This work supports the department's annual ITM workplan. This position performs the essential functions to achieve the annual ITM work and meet all performance metrics associated with each approved goal.

ESSENTIAL FUNCTIONS

  • Designs, installs, configures, and maintains all Cisco UC infrastructure components, including CUCM, Cisco Unity Connection, IM & Presence, and UCCX.
  • Manages and troubleshoots Cisco voice gateways (ISR/ASR), CUBE, and other session border controllers (SBCs).
  • Implements and manages enterprise dial plans, including calling search spaces (CSS), partitions, route patterns, and E.164 normalization.
  • Configures and troubleshoots SIP, H.323, and MGCP gateways and protocols.
  • Proactively monitors voice infrastructure health, call quality metrics, and system performance using tools like RTMT and Wireshark.
  • Provides Tier 2/3 escalation support for all voice-related incidents, including call routing failures, voice quality degradation, and endpoint registration issues.
  • Develops and maintains comprehensive documentation for the voice infrastructure, including network diagrams, configuration standards, and runbooks.
  • Performs system upgrades, patching, and regular maintenance of all UC components.

EDUCATION and/or EXPERIENCE

  • Bachelor's degree in Computer Science, Engineering or related technology field or combination of education and experience
  • Minimum 5 years of hands-on experience with Cisco Unified Communications solutions in an enterprise environment
  • Cisco Certified Voice Professional (CCVP) Collaboration certification is preferred
  • Cisco Certified Network Associate (CCNA) Collaboration certification is highly desired

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

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FAQs About Cisco Voice Engineer (Hybrid) - Information Technology Jobs at University of Maryland Faculty Physicians

What is the work location for this position at University of Maryland Faculty Physicians?
This job at University of Maryland Faculty Physicians is located in Baltimore, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at University of Maryland Faculty Physicians?
Employer has not shared pay details for this role.
What employment applies to this position at University of Maryland Faculty Physicians?
University of Maryland Faculty Physicians lists this role as a Full-time position.
What experience level is required for this role at University of Maryland Faculty Physicians?
University of Maryland Faculty Physicians is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by University of Maryland Faculty Physicians for this role?
University of Maryland Faculty Physicians offers following benefits: Health Insurance, Life Insurance, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at University of Maryland Faculty Physicians?
You can apply for this role at University of Maryland Faculty Physicians either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.