Citizen House - Host(Ess)
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Job Description
Position Summary
Citizen House is seeking a poised, welcoming, and detail-oriented Host(ess) to serve as the first and last impression of our guest experience. This role is essential in setting the tone for excellence, warmth, and consistency. The Host(ess) manages reservations, seating flow, and guest communication while ensuring every guest feels valued from arrival to departure.
At Citizen House, we do not simply greet guests — we curate experiences.
Key Responsibilities
- Greet every guest with professionalism, warmth, and confidence
- Manage reservations and walk-ins using the reservation system
- Maintain accurate waitlists and communicate realistic wait times
- Strategically manage floor flow to support service efficiency
- Escort guests to tables and provide a polished introduction to their server
- Answer phones and respond to guest inquiries with professionalism
- Maintain cleanliness and organization of the host stand and entrance
- Assist with guest concerns and escalate issues when necessary
- Support overall team communication to ensure seamless operations
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Ability to stay composed in high-volume situations
- Strong organizational skills and attention to detail
- Ability to multitask effectively
- Flexible availability including nights, weekends, and holidays
Physical Requirements
- Ability to stand for extended periods
- Ability to move throughout the venue efficiently
About Citizen House:
A new social home for OKC, Citizen House is a celebration of artful environments and creative thinking, with distinct culinary offerings, dynamic events and elevated spaces designed to gather and play, connect and unite. Here, meaningful relationships are forged, and culture is created. Visit Citizenhouse.com for more information.
About The Social Order Dining Collective:
At The Social Order, there's rarely a dull moment. Our people are passionate and attentive with their head on a swivel. We recognize this work is hard, and we reward it. Because really, our goal is to take care of the people who take care of our guests.
Benefits include:
- Competitive Pay
- Employee Mental Health Assistance Program
- 401K Contribution after 1 year of employment
- Food and Beverage discounts at All Social Order Restaurants
- Ongoing career development opportunities
- Fun and dynamic work environment
- Medical, Dental, Vision and life Coverage with company contributions for you and dependents for full time employees
- Paid time off for full time employees
Why work with us
This is a chance to be part of a community that doesn't just follow trends — it sets them. Citizen House is a place where your ideas and contributions will be celebrated. By joining us, you'll be stepping into an environment that nurtures personal growth and celebrates individuality.
Citizen House is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.