City Music Senior Office Assistant for Enrollment & Advising

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.

• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.

• Have a valid United States Social Security Number (SSN).

• Remain in “valid” Visa status as applicable.

• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.

• Federal Work Study student may apply.

• In good disciplinary standing.

• Must be located in the U.S.

For complete program details, please go to our website:www.berklee.edu/se.

The City Music Senior Office Assistant for Enrollment & Advising provides administrative and student-facing support for City Music Boston’s admissions, enrollment, and advising team. Serving as a key point of contact for students, families, and prospective applicants, the Senior Office Assistant helps ensure timely communication, accurate application processing, and a welcoming, organized student experience. This two-year position combines administrative experience with leadership development, peer mentorship, and professional growth. During the first year, the student employee learns the office’s systems and procedures. During the second year, they assume additional leadership responsibilities, including training and mentoring their successor. Throughout the role, the student employee balances their professional responsibilities with their own academic and artistic development.

Key Responsibilities: 

Frontline Communication & Customer Service

• Respond to incoming emails and admissions phone calls in a timely, courteous, and professional manner.
• Address routine inquiries and refer questions to appropriate staff when needed.
• Foster a welcoming and inclusive environment for students and families from diverse backgrounds.

Application Processing & Administrative Support

• Organize, review, file, and track application and enrollment materials for completeness and accuracy.
• Maintain student records, application trackers, and attendance information in City Music’s portal and relevant college databases.
• Monitor deadlines and follow up on outstanding application materials.
• Assist with planning and implementing semester workshops, recruitment events, auditions, and other program activities.
• Handle student information responsibly and maintain confidentiality.

Leadership, Mentorship & Peer Tutoring

• Year One: Learn office procedures, systems, and expectations; develop the skills to manage routine responsibilities independently and reliably.
• Year Two: Take on a leadership role by modeling professional workplace practices, sharing institutional knowledge, and supporting consistent office operations.
• Assist with training and mentoring the incoming student employee in email and phone procedures, application processing, scheduling, recordkeeping, and other core responsibilities.
• Update checklists and procedural documentation to support onboarding and a smooth transition.
• Provide peer mentorship and, as appropriate, peer tutoring to fellow students, helping them navigate academic or program-related challenges and connect with appropriate resources.
• Encourage a supportive learning environment while recognizing when questions or concerns should be referred to the Director of Enrollment & Advising.
• Seek feedback and contribute ideas to improve office procedures and the student experience.

Qualifications & Skills: 

Successful candidates will demonstrate:

• Communication: Clear, courteous, and professional written, verbal, and interpersonal communication.
• Customer service: Ability to interact positively with students, families, and colleagues from diverse backgrounds.
• Organization: Strong attention to detail, time management, recordkeeping, and follow-through.
• Reliability: Punctuality, accountability, sound judgment, and the ability to work independently while knowing when to ask for help.
• Technology: Basic familiarity with email, word processing, spreadsheets, and online databases, with a willingness to learn new systems.
• Confidentiality: Ability to handle student information responsibly and follow organizational policies.
• Adaptability: Willingness to learn, manage competing priorities, and solve routine problems.
• Mentorship & Leadership: Interest in supporting peers, sharing knowledge, receiving feedback, and training a future student employee.
• Mission Alignment: Interest in City Music Boston’s mission and positive youth development.

A major in Music Education or Music Therapy is a plus, but not required.

Professional Development Benefits:

This position offers hands-on experience and transferable skills that prepare students for future employment and professional opportunities. The Senior Office Assistant will have opportunities to:

• Strengthen professional communication through regular interactions with students, families, applicants, and staff.
• Gain administrative experience in enrollment management, application processing, scheduling, and database maintenance.
• Build organizational and project coordination skills through deadline management, recordkeeping, and event support.
• Develop leadership and training skills by assisting with onboarding and mentoring the next student employee.
• Practice peer support and tutoring while developing active listening, collaboration, and communication skills.
• Build professional judgment through problem-solving, confidentiality, teamwork, and appropriate referral of student concerns.
• Contribute to a mission-driven organization supporting access to music education and positive youth development.

By progressing from learning core responsibilities to mentoring and training a successor, the student will gain concrete examples of leadership, initiative, and professional growth to highlight in future job applications, interviews, and graduate or professional school applications.

Hourly Rate: 20.60

Hiring Manager: Kasey Cox