Claims Advocate
Hotchkiss InsuranceDallas, TX
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Benefits
Paid Holidays
Paid Vacation
Career Development
Job Description
Company OverviewAs one of the largest independent insurance agencies in Texas, we are proud to be recognized for our exceptional, values-driven culture and consistently named among the best places to work. Our reputation reflects our commitment to outstanding client service, meaningful philanthropic efforts, employee well-being, strong financial stewardship, and a promising future.Position SummaryThe Claims Advocate serves as a trusted resource to clients by providing claims support and advocacy for Commercial Lines and Personal Lines accounts. This role assists clients throughout the claims process, facilitates communication with carriers and adjusters, and helps ensure timely and equitable claim resolution. The Claims Advocate works closely with Producers, Account Managers, and carrier partners to deliver positive client experience and support retention efforts.Essential Duties and Responsibilities
- Manage and coordinate Commercial Lines and Personal Lines claims from initial reporting through resolution.
- Serve as a client advocate by facilitating communication between insureds, carriers, adjusters, and other involved parties.
- Assist clients with claim reporting, documentation collection, and claim status updates.
- Monitor claim progress and follow up with carriers to ensure timely handling.
- Review claim activity and identify potential service concerns or escalation needs.
- Support clients with coverage questions related to active claims and coordinate with internal teams as needed.
- Maintain accurate claim documentation and activity records within EPIC.
- Develop working relationships with carrier claim representatives and adjusters.
- Participate in client meetings, renewal discussions, and stewardship meetings when requested.
- Provide claims-related support to Producers and Service Teams to enhance client retention and satisfaction.
- Analyze claim trends and assist in identifying opportunities for risk mitigation and improved claim outcomes.
- Stay current on carrier procedures, coverage forms, and claims best practices.
Qualifications and Experience
- Minimum 2 years’ experience in insurance claims, risk management or agency experience.
- Four-year college degree or equivalent work experience and/or industry designation education preferred.
- Must be able to work independently and build strong internal/external client relationships.
Compensation and Benefits
- Competitive compensation package.
- Structured professional development and career growth opportunities.
- Generous paid time off and recognized holidays.
- Comprehensive benefits package, including company 401(k) match.
- Gym membership reimbursement.
- This role will be hybrid 3 days in the office, 2 days remote weekly after the training period.
All applicants must be authorized to work in and currently reside in the United States.
No agencies or third-party inquiries.
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FAQs About Claims Advocate Jobs at Hotchkiss Insurance
What is the work location for this position at Hotchkiss Insurance?
This job at Hotchkiss Insurance is located in Dallas, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hotchkiss Insurance?
Employer has not shared pay details for this role.
What employment applies to this position at Hotchkiss Insurance?
Hotchkiss Insurance lists this role as a Full-time position.
What experience level is required for this role at Hotchkiss Insurance?
Hotchkiss Insurance is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Hotchkiss Insurance for this role?
Hotchkiss Insurance offers following benefits: Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Hotchkiss Insurance?
You can apply for this role at Hotchkiss Insurance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.