Claims Coordinator

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Claims Coordinator Job Description

Department(s): Emergency Services / Mitigation |

Company Mission Statement:

At Servicemaster of Middle Ga, We empower our team members by ensuring they have the tools and knowledge in order to make decisions and allowing them to lead rewarding fulfilling careers.

Our Core Values:

1. Integrity First

2. Service before Self

3. Excellence in all we do

Job Summary

The claims coordinator position is vital in the organization. This role ensures the jobs run smoothly and is the liaison between the insurance company, our company and restoring the customer back to whole.

Major Duties and Responsibilities

Responsible for oversight of all claims functions from creation to close.

• Ensure all claims are entered correctly into Restore 365 and all required information and forms required are provided to technicians in order to prevent multiple trips.
• 24 hr scope notes & photos must be uploaded immediately on receipt and CAT/Class entered.
• Monitor programs consistently throughout the day to update service levels, upload all photos when sent by technicians, enter all updates in the notes. This includes Alacrity notes, MICA, Restore 365, and XACT.
• Ensure Compliance is at 100% green and documentation is required when it is not.
• Obtain all approvals on jobs including but not limited to vendor documents, additional equipment required, dumpsters and pods and maintain detailed records of each for trackability and ITEL submissions.
• Find solutions for the issues with approvals and compliance questions as the subject matter expert on each claim.
• Review each open job daily and address adjuster requests while also communicating with the team of progress including notifying when bill needs to be generated or estimate completed. This includes photo reviews, paperwork, scope reviews.
• Ensure claim file is complete with final template added as a note in XACT, Itel, CX as well as Inspection form w/ scope prior to closing job.

Minor Duties and Responsibilities

• Assisting Office Manager when needed - Answering phones and handling customer issues as you will be the most aware of each claim.

Required Attributes

• Must have a sense of urgency and a "Will do" attitude ready to jump in to assist the team. In the Emergency Services industry, we are not in control of when chaos ensues.
• Must be coachable and able to accept feedback with the knowledge it is provided to help you progress in your role.

Key Competencies

• Sense of Urgency
• Organized
• Proactive