Claims Investigator, Total Loss & Client Recovery

This position is responsible for the initial setup and investigation of claims prior to the assignment of the claim to a licensed adjuster. This will include researching and investigating EZ Claim Total Loss, EZ Gap and Total Loss Assistance claims and others as assigned. This position will involve the initial processing and investigation of 20-40 claims per day.

This position ensures that all claim documentation is thoroughly reviewed and assessed for coverage application. This position will also review database information found in systems such as Unitrac, insurance company websites, Lexis Nexis, ISO, and other automobile databases to investigate the applicability of insurance coverage to certain claim types prior to the assignment to a Claims Adjuster or Analyst.

The key responsibilities of this job are both administrative and investigative. The ability to understand and apply the basic coverage aspects of insurance policies is required along with securing all required documentation for claim calculation/adjudication.

Associates in this position must process and investigate a high volume of incoming claim assignments, evaluate coverage through an investigative set of online tools and databases, as well as insurance records within our insurance tracking system. This is a high production, detail-oriented, investigative position that requires strong analytical abilities.

Job Duties and Responsibilities:

Claims Assignment Set Up and Investigation (75%)

• Review all required claim documentation including security agreements, condition reports, loan histories, valuation databases, statements by pertinent parties, ISO, Lexis Nexis and other public and private sources of insurance verification, and accident report providers to match the damage on a unit of collateral to a corresponding insurance policy;
• Determine the appropriate application of coverage and damage to identify those claims with the highest amount of recovery potential for EZ Claim Total Losses; refer timely and accurately to more senior level adjusting staff for adjudication and collection;
• Ability to use and understand programs associated with auto valuation including CCC, Auto Appraisal information (AUDATEX), ISO, NADA, Kelley Blue Book, and other adjusting tools;
• Meet and exceed all established recovery and claim service standards and benchmarks for a Claims Investigator.

Customer Engagement and Service (25%)

• Meet and exceed all established recovery and claim service standards and benchmarks for a Claims Investigator.
• Answer any and all customer inquiries whether by email or phone call.

Qualifications (Education, Experience, Certifications & KSA):

• High School Diploma or GED required
• Associate's degree preferred; or equivalent combination of education and experience
• Bachelor's degree preferred; or equivalent combination of education and experience
• 1 -2 years related experience

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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