Claims Quality Control Auditor (44912)

The Claims Quality Control Auditor ensures organizational claim processing complies with contractual and regulatory requirements. The position performs audit functions for "internal and external" clients, provides training standards based on findings; creates statistical auditing reports for management; identifies trends and potential issues with claims processing, and recommends process improvements to maximize accuracy.

Duties and Responsibilities

Responsibilities include, but are not limited to the following:

• Review Neighborhood's claim process functions, including auto adjudicated and manually processed claims and issues, based on provider and health plan contractual agreements and claims processing guidelines.
• Adhere to internal processes/procedures that ensure claim auditing functions comply with company policies and procedure standards.
• Identify trends and patterns in errors and issues found during audit reviews and upchannel to appropriate management.
• Prepare written reports on audit findings, scores and corrective actions.
• Advise and assist external departments with claims research and processing issues.
• Identify root cause for claim errors, and collaborate with internal and external departments to develop and implement solutions for resolution of identified issue
• Review post impact analyses provided by Operations Support to ensure systems upgrades have been configured accurately. Provide written report to Business Analysts of review results. Review any problems found with appropriate Business Analyst.
• Create Master Impact Analysis (IA) for each processing system. This Master IA will be created from results of the weekly Claims Adjustment Committee meeting and be used by adjusters from each delegate to reprocess claims according to the respective configuration changes in each system.
• Participate in User Acceptance Testing (UAT). As such, perform analysis and review all upgrade information to ensure accuracy and completeness negating any future claims processing issues. Identify any errors in claims processing during this testing and provide input to the configuration teams involved.
• Complete any ad-hoc audits that approved by Claims management that are requested by upper management, legal, contracting, or any other party within Neighborhood.
• Identify and communicate ways to improve claims and systems processing accuracy and increase provider/member satisfaction.
• Report claims with suspected fraud, waste and abuse to management, and submits referrals to Special Investigation Unit.
• Other duties as assigned