Classroom Systems & Technology Specialist

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The University of Miami's UMIT Department has an exciting opportunity for a full-time Classroom Systems and Technology Specialist to work on-site in Coral Gables, Florida.

The Classroom Systems and Technology Specialist position will be a professional who is exceptional with systems planning and troubleshooting, is detail oriented, reliable, utilizes strong communication, organizational, and interpersonal skills. The Classroom Systems and Technology Specialist will work directly with internal (faculty, students, and administrative staff) as well as collaborate with external clients that utilize the general-purpose classroom spaces across the Coral Gables campus. This individual will lead assigned project initiatives that require collaboration with the Office of Classroom Management scheduling area such as, but not limited to, supporting the course and room full-cycle scheduling processes for the University each term, manage special events, classroom renovations, and classroom assignments. This position may be required to work evenings, high peak times, and weekends which may fall outside of normal business operational hours.

Core Responsibilities:

1. Develops and executes multiple faculty classroom technology training programs per term and/or ad-hoc requests.

2. Assists faculty and other presenters with the use of audio-visual devices and presentation hardware and software. Additionally, the incumbent sets up, operates, maintains, and repairs equipment used to enhance live events.

3. Ensures that equipment used for presentations is correctly configured and operating properly.

4. Arranges for and supervises both periodic maintenance and repairs of all audio-visual equipment.

5. Ensures that audio-visual equipment is kept current and meets the changing audio-visual needs of the University.

6. Responsible for installation, troubleshooting, configuration and repair of classroom technology and other areas where faculty and student instruction takes place at the University of Miami.

7. Provides quality customer service support in a prompt, courteous, and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing. Use discretion and judgment to organize and perform the requested services promptly and efficiently.

8. Communicates with OCM Executive Director, vendors, faculty, students, and UM community when instructional technology malfunctions and assist with resolving such incident.

9. Monitors classroom equipment using interface/monitoring software and maintains status records of classroom technology software & hardware.

10. Assists the OCM Executive Director with the classroom technology order, receives parts, and materials from vendors and performs inventory inspections.

11. Coordinates with the OCM Executive Director in the procurement activities of classroom technology for University wide usage.

12. Assists with planning, monitoring, and participating in equipment/system design, installations and testing of equipment.

13. Acts as the liaison between the Office of Classroom Management (OCM) and other non-OCM departments.

14. Assists the OCM Executive Director in the long-range planning and development of "classroom support" AV service model and audiovisual facilities in existing or new building facilities.

15. Assists with exacting system data (example, Service Now, Crestron Fusion, etc.) for data analysis purposes and classroom improvement projects.

16. Monitors and supports classroom audio visual operation services for remote learning technology tied to the general-purpose classroom spaces. Troubleshoots and affects repairs to remote technology, as required.

17. Serves as a resource and consultant to the University community regarding hi-tech classroom, remote learning systems and AV technology information.

18. Assists with scheduling of events using the University scheduling system, special projects, and act as support to the OCM scheduling team.

19. Keeps abreast of new methods and technologies, which can be integrated into the program to improve operations and services.

20. Document technical support calls/work orders in the departmental work order management tracking system.

21. Provides analysis, relays results, and offers support to assure proper escalation during periods of substandard system performance or outages.

22. Assists with the evaluation of new classrooms audio visual hardware and software technologies.

23. Provides supporting documentation for diagnosis, corrective action, record service visits and equipment utilization.

24. Respond within the OCM resource capacities to ad-hoc instructional space-reported incidents to help delivery solutions.

25. Assist OCM Ticketing System for classroom incidents by reviewing, submitting, completing, and/or monitoring special event request(s).

26. Supports the process to generate regular and ad-hoc reports on academic course and room scheduling, final exam process, utilization report, etc.

27. Acts as subject matter expert on the Classroom AV Technology functionalities and OCM business requirements.

28. Collaborates with OCM staff and University Communication to develop and maintain a robust online presence while offering online features (i.e. room inventory, audio-visual training materials, online room request form, room confirmations, etc.)

29. Assists in the management and maintenance of all establishment Classroom Management policies and procedures.

30. Informs staff of OCM policies, initiatives, and projects promptly.

31. Collaborates with the audio-visual technicians, Office of the University Registrar, UMIT, Facilities, Housing Keeping, and other UM business units to maintain and manage the OCM general-purpose classroom inventory, daily business functions, and systems.

32. Assists with hiring, supporting, and cross-training OCM scheduling, OCM -Classroom Support, and OCM-student employees with day-to-day business functions, projects, and UM initiatives, and participate in formal and informal staff development discussions.

33. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in relevant field required

• Minimum 5 years of relevant experience

• Skill in collecting, organizing, and analyzing data.

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to exercise sound judgment in making critical decisions.

• Advanced computer hardware and/or software knowledge and experience including programming.

• AV control systems design and programming experience.

• Live event AV support planning and direction experience.

• Ability to work evenings, high peak times, and weekends as required.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

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Job Status:

Full time

Employee Type:

Staff