Clerk - Front Office
Bally's CorporationDover, DE
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Job Description
Responsibilities:
- Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
- Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guests' requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Books guest reservations or coordinates with VIP Services.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
- Provides exceptional customer service.
- Work safely, following all established safety rules and regulations.
- Communicate effectively with co-workers, supervisors and guests.
- Follow all relevant policies and procedures.
- Complies with the company's recycling program standards.
- Performs other duties as assigned.
Work Environment:
- Must be available to work weekends, holidays, and nights as scheduled
Additional Benefits:
- Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions
Starting Compensation:
- $16.00/hr
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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FAQs About Clerk - Front Office Jobs at Bally's Corporation
What is the work location for this position at Bally's Corporation?
This job at Bally's Corporation is located in Dover, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Bally's Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Bally's Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Bally's Corporation?
You can apply for this role at Bally's Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.