Client Advisor (Auto Sales)

For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve. 

What we offer:

• Health, dental, vision 
• Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life 
• 401(k) Option with company match
• Gym Discounts 
• 4 Day work week 
• Christmas Club savings plan 
• Paid Volunteer Time Off  
• Paid Time Off 

Position Summary

Client Advisors handle the entire buying journey, ensuring every guest receives exceptional service, clear communication, and a pressure-free environment. Nelson pays Client Advisors a salary, not commission, supporting a transparent and guest-focused experience for both the team and our customers.

Our ideal Client Advisor is high-energy, detail-oriented, teachable, fun, hardworking, and committed to redefining what the car-buying experience can be.

Essential Responsibilities

• Use multiple technology platforms to interact with guests and manage the buying process.
• Answer guest calls and create an engaging, professional conversational experience.
• Schedule personal appointments and manage your own calendar.
• Assist each guest throughout their buying journey from first contact to final delivery.
• Present warranty and protection products in a clear and friendly manner.
• Facilitate an exciting and safe test-drive experience.
• Maintain strong knowledge of the dealership’s manufacturer vehicle lineup.
• Maintain continuous guest follow-up and engagement to build lasting relationships.
• Deliver a positive experience that redefines the car industry and reflects Nelson’s core values.

Qualifications

• Bachelor’s degree preferred (4-year).
• Excellent verbal communication and phone skills.
• Extroverted, goal-driven personality; thrives in a performance-based environment.
• Teachable mindset—eager to learn, grow, and adapt.
• Professional, enthusiastic, and friendly attitude with guests and team members.
• Highly organized, self-motivated, and able to multitask effectively.
• Strong time-management and prioritization skills.
• Extremely proficient with computers, internet tools, and digital platforms.
• High standard of integrity—honest, capable, and committed to personal growth.
• Must pass pre-employment drug test, background check, and possess a valid driver’s license.

Work Environment & Physical Requirements

• Fast-paced, guest-facing showroom environment.
• Frequent walking, standing, and interacting with guests.
• Must be comfortable driving and demonstrating vehicles.