Client Advocate

Revive ERPIndianapolis, IN

$85,000+ / year

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Overview

Remote

On-site

Compensation

$85,000+/year

Job Description

Revive ERP is looking for a Client Advocate whose passions and values align with ours. We are one of the fastest-growing Acumatica ERP resellers in North America, delivering exceptional ERP solutions to engineering and construction clients across North America. We pride ourselves on our commitment to exceptional client experiences, helping our clients maximize the functionality and value of Acumatica ERP.

As a Client Advocate, you will serve as the main point of contact for clients, ensuring they receive top-quality service, support, and guidance throughout their journey with us. You are the neutral party between clients and our internal teams - not a salesperson, not a support ticket, but a true advocate. Your job is to build lasting relationships, surface client needs, and make sure our team delivers.

Compensation & Benefits

85% of health insurance premiums covered by the company
Dental, vision, and supplemental benefits including pet insurance and legal services
401(k) with company contributions and profit-sharing
12 paid holidays, PTO, sick days, and paid philanthropy time

What you'll do

Serve as the dedicated point of contact for a portfolio of clients addressing inquiries, concerns, and providing proactive support to address potential issues before they escalate
Build and maintain strong relationships through regular check-ins, proactive outreach, and genuine follow-through
Bridge the gap between client needs and internal teams
Keep detailed, accurate records of all client interactions
Identify opportunities for upselling or cross-selling additional products and services that may benefit the client

What we're looking for

Bachelor's degree in Business, Communications, or related field (or equivalent experience)
Proven background in client relations, account management, or customer success
Natural communicator - clear, calm, and credible with both clients and internal stakeholders
Strong problem-solving instincts and the ability to juggle multiple priorities in a professional and timely manner
Empathy and strong interpersonal skills
ERP experience (Acumatica or similar) is a strong plus

Location: Remote

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FAQs About Client Advocate Jobs at Revive ERP

What is the work location for this position at Revive ERP?

This job at Revive ERP is located in Indianapolis, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Revive ERP?

Candidates can expect a pay range of $85,000 (per year).

What employment applies to this position at Revive ERP?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Revive ERP?

You can apply for this role at Revive ERP either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.