Client Benefit Specialist (Remote)

S&A GroupNew Orleans, LA

$50,000 - $65,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Compensation

$50,000-$65,000/year

Job Description

Louisiana Residence Only

Client Assistance Coordinator

Are you passionate about helping others and delivering excellent service? We are excited to welcome dedicated professionals in Louisiana, to join our team as a Client Assistance Coordinator. If you have a strong background in customer service or sales and a genuine desire to make a positive impact, we want to hear from you!

In this role, you'll guide potential clients through our programs, help them select plan upgrades, and support current clients by resolving billing inquiries, updating benefit packages, and maintaining strong, supportive relationships.

What You'll Love About This Role:

Hands-On Training: We'll give you all the tools you need to succeed with our proven training program.
Growth Opportunities: Rapid career advancement is possible for high performers.
Team Culture: Be a part of a positive, collaborative, and encouraging team.
Performance Bonuses: Earn extra income based on your success and client satisfaction.

Your Responsibilities:

Handle calls from families who have already requested information (no cold calling)
Conduct outbound calls to understand customer needs and recommend tailored benefit solutions.
Provide exceptional customer service and build strong, lasting client relationships.
Schedule and conduct over the phone conversations with clients when needed to review benefits, deliver information, and provide personalized support.
Accurately manage and update customer accounts and records.
Handle incoming questions regarding services, benefits, and billing with clarity and professionalism.
Follow up with clients to ensure resolution and satisfaction.

Qualifications:

Experience in customer service (sales background is a bonus).
Strong communication, active listening, and interpersonal skills.
High school diploma, GED, or equivalent.
Valid ID and authorization to work in the U.S.
Access to a laptop or iPad and high-speed internet.
Quiet and distraction-free workspace.

Compensation:

Commission-Based: $50,000–$65,000 plus per year, based on performance.

Bonuses, incentives, and leadership opportunities are available for top performers.

At S&A Group, we are committed to your success. Our supportive environment, proven training, and clear growth path empower you to build a career that's rewarding and meaningful.

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Submit 10x as many applications with less effort than one manual application.

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FAQs About Client Benefit Specialist (Remote) Jobs at S&A Group

What is the work location for this position at S&A Group?

This job at S&A Group is located in New Orleans, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at S&A Group?

Candidates can expect a pay range of $50,000 and $65,000 per year.

What employment applies to this position at S&A Group?

S&A Group lists this role as a Full-time position.

What experience level is required for this role at S&A Group?

S&A Group is looking for a candidate with "Senior-level" experience level.

Does S&A Group allow remote work for this role?

Yes, this position at S&A Group supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at S&A Group?

You can apply for this role at S&A Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.