Client Care Coordinator & Office Manager

Join Our Team of Professional Electricians

Do you value professionalism, organization, and delivering a great customer experience? Do you want to be part of a high-performing electrical service team? Then you could be a great fit for Mister Sparky.

We are looking for a Client Care Coordinator & Office Manager who will serve as the central hub of our daily operations-handling incoming calls, coordinating schedules, and ensuring the office runs efficiently.

JOB SUMMARY

The Mister Sparky Client Care Coordinator & Office Manager is responsible for managing inbound customer communication, coordinating service scheduling, dispatching, and supporting day-to-day office operations to ensure a smooth customer experience from first call to job completion.

This role is not just answering phones-you will play a key role in organizing workflow, supporting technicians, and helping drive revenue through effective scheduling and customer follow-up.

JOB DUTIES

• Answers incoming client telephone calls and create a strong first impression of the company
• Schedule service calls efficiently based on technician availability, job type, and priority
• Communicate clearly with customers regarding appointment windows, delays, and expectations
• Proactively manage the daily schedule to minimize gaps and maximize technician productivity
• Follow up with customers on unscheduled estimates, memberships, and pending work
• Maintain accurate customer records and job details in the system
• Support general office operations including coordination with technicians and internal communication
• Assist with outbound calls during slower periods to fill the schedule (memberships, recalls, etc.)
• Good communication with the client is essential! The ideal client care coordinator has a courteous and pleasant demeanor, whether on a phone call or not

WHAT WE'RE LOOKING FOR

• Strong communication skills with a professional and friendly phone presence
• Comfortable using computers, scheduling software, and CRM systems
• Ability to stay calm and solution-focused in a fast-paced environment
• Previous customer service experience required; dispatch or scheduling experience is a plus, but not required
• Self-motivated and able to take ownership of daily operations

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Basic computer proficiency (CRM, scheduling software, Microsoft Office/Google tools)

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• Phones answered promptly and professionally
• Technicians have full, well-organized schedules
• Minimal downtime between jobs
• Customers feel informed and taken care of
• Office runs smoothly without constant oversight

BONUS

• Experience with dispatching a plus