Client Care Coordinator - Internal Medicine

OPPORTUNITY HIGHLIGHTS

Pay: $21.00-$25.00/hour (based on experience and education)

Schedule: Full-Time | 4 Days per Week | 10-Hour Shifts

Shift:

• Monday, Tuesday, Wednesday, and Thursday
• 7:30 AM - 5:30 PM

Holiday Requirement: Shared holiday coverage required

BENEFITS

Health • Dental • Vision • Safe Harbor 401(k) with Strong Employer Match and Immediate Vesting • Paid Time Off • Paid Holidays • Continuing Education Opportunities • Annual Uniform Allowance • Employee Pet Care Discount • Mental Health Focused Services • Career Growth & Advancement Opportunities • Team Building Events • & MORE!

WHY PIEPER MEMORIAL VETERINARY CENTER

Are you passionate about delivering exceptional client experiences while helping support pets through complex medical care?

Pieper Memorial Veterinary Center, a VECCS Level I Certified specialty and emergency hospital in Middletown, CT, is seeking a compassionate, organized, and detail-oriented Client Care Coordinator to support our Internal Medicine Department.

In this role, you'll serve as the primary connection between clients, referring veterinarians, doctors, technicians, and our Internal Medicine team. You'll play a vital role in ensuring a seamless experience for patients and their families by providing concierge-level support, coordinating complex care plans, and helping clients navigate every step of their pet's treatment journey.

This is an excellent opportunity for someone who enjoys building relationships, solving problems, and making a meaningful impact through exceptional communication and service.

WHAT MAKES THIS OPPORTUNITY SPECIAL

Meaningful Client Relationships

• Serve as a trusted resource for clients during complex medical cases
• Build long-term relationships with pet owners and referring veterinarians
• Help guide families through treatment plans and ongoing care

Collaborative Specialty Environment

• Work closely with Internal Medicine specialists, technicians, and support staff
• Be part of a highly respected specialty hospital with multiple departments under one roof
• Contribute to exceptional patient and client outcomes through teamwork and communication

Career Growth & Development

• Continuing education opportunities
• Mentorship and ongoing training
• Opportunities for advancement within the Pieper Veterinary network

REQUIRED QUALIFICATIONS

• Previous customer service experience required; veterinary experience strongly preferred
• Strong verbal and written communication skills
• Exceptional organizational and multitasking abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills with a professional, compassionate, and client-focused approach
• Ability to navigate sensitive or emotionally challenging conversations with empathy and professionalism
• Ability to work collaboratively with veterinarians, technicians, and support staff
• Strong attention to detail and follow-through
• Reliable attendance and strong work ethic
• Ability to remain calm and composed in high-stress situations
• Flexibility to assist with additional responsibilities as needed
• Willingness to continue learning and developing veterinary knowledge
• Must be at least 18 years of age

PREFERRED QUALIFICATIONS

• Experience in a veterinary hospital, specialty hospital, or medical setting
• Familiarity with veterinary terminology
• Experience managing client communications and medical record requests
• Experience coordinating prescriptions and treatment plans
• Experience working with EzyVet or other veterinary software platforms
• Strong understanding of client service best practices
• Interest in specialty medicine and long-term patient care

KEY RESPONSIBILITIES

Client Communication & Support

• Serve as the primary liaison between clients, doctors, technicians, and referring veterinarians
• Provide compassionate support throughout the patient care journey
• Respond to client questions and provide clear, timely updates
• Assist clients with treatment plans, medication instructions, and follow-up care

Internal Medicine Coordination

• Manage the Internal Medicine department email inbox
• Coordinate record requests, prescription refills, and medical communications
• Facilitate communication between the Internal Medicine team and hospital departments
• Help ensure timely responses and smooth patient workflow

Administrative & Clinical Support

• Coordinate specialized medication and treatment orders
• Support chronic disease management and long-term care coordination
• Maintain accurate records and documentation
• Assist with operational workflows that support exceptional patient and client care

LET'S TALK!

If you're looking for an opportunity where you can combine exceptional customer service, organization, and compassion to make a meaningful difference for pets and their families, we'd love to connect.

Apply today and let's start a conversation about your experience, career goals, and what you're looking for in your next opportunity.

EQUAL EMPLOYMENT OPPORTUNITY

Pieper Veterinary/COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.