Client Care Liaison, Oncology

Ethos Veterinary HealthWaukesha, WI

$19 - $23 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$19-$23/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Client Care Liaison, OncologyLocation: Waukesha, WISchedule: First Shift | 9am-5pm | Mon-Fri | No Weekends! | Some holidays will be requiredCompensation: $19-23/hr+, Dependent on Experience Why Join Wisconsin Veterinary Referral Center in Waukesha?WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Specialty Hospital where every team member plays a vital role in delivering exceptional patient care. As part of our collaborative, fast-paced team, you'll work alongside board-certified specialists, emergency clinicians, and experienced veterinary professionals who are committed to mentorship, teamwork, and continuous learning. Our brand-new, state-of-the-art facility provides the tools and resources you need to succeed, while our supportive culture encourages professional growth, celebrates every contribution, and empowers you to make a meaningful difference for pets and the families who love them every day.In your day-to-day, you will:

Serve as the vital connection between our medical teams and pet owners throughout their visit.
Guide clients through complex medical information with empathy, clarity, and professionalism.
Provide compassionate support to pet owners during emotionally challenging situations.
Ensure every client feels informed, respected, and cared for throughout their experience at WVRC.
Use your veterinary knowledge and communication skills to enhance the client experience and strengthen trust.
Continue making a meaningful impact in veterinary medicine while working in a role without the physical demands of lifting patients, floor nursing, or long clinical shifts.

What You Bring:

High school diploma or equivalent.
Minimum of 2 years of experience as a veterinary technician or a skilled veterinary assistant.
Confident and professional demeanor, with the ability to remain composed in a fast-paced environment.
Excellent verbal, written, and interpersonal communication skills, including the ability to effectively explain medical information, medications, and home-care instructions to clients.
Strong client service skills with a passion for helping others and building positive relationships with clients and colleagues.
Comfortable managing multiple priorities, staying organized, and taking initiative.
Ability to work independently while collaborating effectively as part of a team.
Ability to safely handle pets and assist with restraint when necessary.
Proficient with computers and basic keyboarding skills.
Knowledge of veterinary medical terminology, medication handling, lab sample management, prescriptions, and aftercare instructions preferred.
Previous experience with client communication, including answering phones and interacting with clients in person.
Ability to stand and walk for the duration of the shift.
Fluent English skills (speaking and reading) are required; fluency in additional languages is a plus.

Perks & Benefits:

Medical- Dental- Vision
HSA & Flexible Spending Plan Options
Paid Time Off
401k + company match
Uniform Allowance
Veterinary Service Benefits
NVA Pet Resort Discount + Pet Insurance DiscountCE Allowance- Short & Long- Term Disability Options
Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
Referral Bonuses
Being a part of a team of elite professionals who prioritize the needs of their patients

This position allows you to continue using your veterinary knowledge and compassion — without the physical demands of lifting patients, working on the floor, or long clinical shifts. If you love the veterinary field but are looking for a position that’s less physically demanding and more client-focused, this may be the perfect next step in your career!

Surrounding AreasWVRC Waukesha is within commuting distance of many veterinary professionals throughout Waukesha County and the greater Milwaukee area, including:

Pewaukee
Brookfield
Hartland
Wauwatosa
Mukwonago
West Allis
Oconomowoc
Milwaukee

About Ethos Veterinary HealthEthos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Join UsAt Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!Equal Opportunity EmployerEthos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.11095680

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FAQs About Client Care Liaison, Oncology Jobs at Ethos Veterinary Health

What is the work location for this position at Ethos Veterinary Health?

This job at Ethos Veterinary Health is located in Waukesha, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Ethos Veterinary Health?

Candidates can expect a pay range of $19–$23 per hour for this role.

What employment applies to this position at Ethos Veterinary Health?

Ethos Veterinary Health lists this role as a Full-time position.

What experience level is required for this role at Ethos Veterinary Health?

Ethos Veterinary Health is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Ethos Veterinary Health for this role?

Ethos Veterinary Health offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Ethos Veterinary Health?

You can apply for this role at Ethos Veterinary Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.