Client Care Manager for Non Medical Home Care
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Compensation
$55,000-$65,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Who We Are
At Home Helpers Home Care, we provide high-quality, dependable care that allows older adults to remain safe, independent, and engaged wherever they call home.
We are building a team of professionals who take ownership, communicate clearly, and show up for our clients and each other every day.
About the Role
We are hiring a Client Care Manager to own the client experience from start of care through ongoing service.
This role is responsible for ensuring our clients receive consistent, high-quality care and for owning and resolving escalations end-to-end when issues arise.
You will be the primary point of accountability for client satisfaction, working closely with caregivers and the office team to ensure everything runs smoothly.
This is a hands-on role for someone who:
- takes ownership of outcomes
- communicates proactively
- follows through until problems are fully resolved
Key Responsibilities
- Contact prospects to schedule sales visits
- Conduct prospective client visits, convert prospects to clients, and develop care plans
- Own the client experience from onboarding through ongoing care
- Own all client escalations from identification through resolution
- Take accountability for client satisfaction, retention, and service quality
- Proactively identify and address at-risk clients before issues escalate
- Serve as the primary point of contact for clients and families
- Partner closely with the scheduler to ensure strong caregiver-client matches and full coverage
- Support and coach caregivers in the field to ensure quality care delivery
- Lead communication with clients and families during changes, challenges, or transitions
- Document all client interactions and updates in WellSky
What Success Looks Like
- Clients feel supported, heard, and confident in their care
- Client issues are owned, resolved, and followed through without being passed off
- At-risk situations are identified early and addressed proactively
- Caregivers are aligned and set up for success in each case
- New clients experience a smooth and confident start
Qualifications
- 2+ years of experience in home care, healthcare, or a service-based role
- Strong communication and relationship-building skills
- Ability to manage multiple clients and priorities at once
- Demonstrated ownership and follow-through in previous roles
- Comfortable working in both office and field settings
- Calm, professional approach in high-pressure situations
- Experience with care coordination, case management, or client services is a plus
- Familiarity with WellSky or similar systems is a plus
What Sets You Apart
- You take full ownership of outcomes—you don’t pass off problems
- You follow through until issues are fully resolved
- You communicate clearly and proactively with clients and team members
- You stay calm and solutions-oriented under pressure
- You take pride in delivering a high-quality experience every time
Why Join Us
- Competitive hourly pay
- Opportunity to grow with a rapidly expanding company
- Meaningful work that directly impacts people’s lives
- A team that values ownership, communication, and doing things the right way
Compensation: $55,000.00 - $65,000.00 per year
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
Automate your job search with Sonara.
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FAQs About Client Care Manager for Non Medical Home Care Jobs at Home Helpers DuPage
What is the work location for this position at Home Helpers DuPage?
This job at Home Helpers DuPage is located in Downers Grove, Illinois, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Home Helpers DuPage?
Candidates can expect a pay range of $55,000 and $65,000 per year.
What employment applies to this position at Home Helpers DuPage?
Home Helpers DuPage lists this role as a Full-time position.
What experience level is required for this role at Home Helpers DuPage?
Home Helpers DuPage is looking for a candidate with "Director" experience level.
What benefits are offered by Home Helpers DuPage for this role?
Home Helpers DuPage offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Home Helpers DuPage?
You can apply for this role at Home Helpers DuPage either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.