Client Care Representative

Benjamin Franklin Plumbing - Tom's RiverNiceville, FL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

BENEFITS OFFERED:

401(k) Matching
Career Advancement
Dental Insurance
Disability Insurance
Employee Assistance Program
Employee Discount
Flexible Schedule
Flexible Spending Account
Health Insurance
Life Insurance
Paid Time Off
Professional Development Assistance
Referral Program
Retirement Plan
Vision Insurance

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred

E.O.E.

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FAQs About Client Care Representative Jobs at Benjamin Franklin Plumbing - Tom's River

What is the work location for this position at Benjamin Franklin Plumbing - Tom's River?

This job at Benjamin Franklin Plumbing - Tom's River is located in Niceville, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Benjamin Franklin Plumbing - Tom's River?

Employer has not shared pay details for this role.

What employment applies to this position at Benjamin Franklin Plumbing - Tom's River?

Benjamin Franklin Plumbing - Tom's River lists this role as a Full-time position.

What experience level is required for this role at Benjamin Franklin Plumbing - Tom's River?

Benjamin Franklin Plumbing - Tom's River is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Benjamin Franklin Plumbing - Tom's River?

You can apply for this role at Benjamin Franklin Plumbing - Tom's River either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.