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Client Care Representative

Benjamin Franklin Plumbing Ocean CityButler, NJ
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance

Job Description

Benefits:

  • Bonus based on performance
  • Health insurance

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

  • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
  • Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
  • Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
  • Updates clients accounts with proper information
  • Outbound calling to customers for service reminders
  • Light email marketing and online marketing duties
  • Light Administrative duties

MINIMUM REQUIREMENTS

  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience preferred
  • Good conflict resolution skills

Beneficial Skills and Experience

  • Proficiant with Service Titan CRM
  • Proficiant in Excel
  • Sales Expierence
  • Expierence working within a franchise system or Plumbing and Trades Industry
  • Marketing content creation and execution (online and email)

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FAQs About Client Care Representative Jobs at Benjamin Franklin Plumbing Ocean City

What is the work location for this position at Benjamin Franklin Plumbing Ocean City?
This job at Benjamin Franklin Plumbing Ocean City is located in Butler, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Benjamin Franklin Plumbing Ocean City?
Employer has not shared pay details for this role.
What employment applies to this position at Benjamin Franklin Plumbing Ocean City?
Benjamin Franklin Plumbing Ocean City lists this role as a Full-time position.
What experience level is required for this role at Benjamin Franklin Plumbing Ocean City?
Benjamin Franklin Plumbing Ocean City is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Benjamin Franklin Plumbing Ocean City for this role?
Benjamin Franklin Plumbing Ocean City offers Health Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Benjamin Franklin Plumbing Ocean City?
You can apply for this role at Benjamin Franklin Plumbing Ocean City either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.