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Client Care Representative

Mister Sparky ElectricNewark, DE
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Benefits:

  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • Dental insurance

Join Our Team of Professional Electricians

Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you'll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.

JOB SUMMARY

A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

  • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
  • Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
  • Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience preferred

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FAQs About Client Care Representative Jobs at Mister Sparky Electric

What is the work location for this position at Mister Sparky Electric?
This job at Mister Sparky Electric is located in Newark, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Mister Sparky Electric?
Employer has not shared pay details for this role.
What employment applies to this position at Mister Sparky Electric?
Mister Sparky Electric lists this role as a Full-time position.
What experience level is required for this role at Mister Sparky Electric?
Mister Sparky Electric is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Mister Sparky Electric for this role?
Mister Sparky Electric offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Mister Sparky Electric?
You can apply for this role at Mister Sparky Electric either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.