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Client Care Representative

One Hour Air Conditioning and HeatingColumbia, MD
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Paid Vacation

Job Description

Benefits:

  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off

Join Our Team of Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the Home Services industry? We are looking for true customer service professionals.

JOB SUMMARY

This position responses to incoming client telephone calls, emails and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

  • Review incoming company email and operational task and recognizes that this is where the client will form impression of the company
  • Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
  • Assistant with updating client and payment information.
  • Ensures all operational tasks are reviewed and assigned to the appropriate team member.
  • Makes outbound calls to club membership clients to schedule maintenance appointments.

MINIMUM REQUIREMENTS

  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience preferred

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FAQs About Client Care Representative Jobs at One Hour Air Conditioning and Heating

What is the work location for this position at One Hour Air Conditioning and Heating?
This job at One Hour Air Conditioning and Heating is located in Columbia, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at One Hour Air Conditioning and Heating?
Employer has not shared pay details for this role.
What employment applies to this position at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating lists this role as a Full-time position.
What experience level is required for this role at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating is looking for a candidate with "Senior-level" experience level.
What benefits are offered by One Hour Air Conditioning and Heating for this role?
One Hour Air Conditioning and Heating offers following benefits: Health Insurance, Dental Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at One Hour Air Conditioning and Heating?
You can apply for this role at One Hour Air Conditioning and Heating either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.