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Client Care Representative / Dispatcher

One Hour Air Conditioning and HeatingTerryville, CT
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Paid Vacation

Job Description

Benefits:

  • 401(k)
  • Paid time off
  • Profit sharing

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Professionals with Service Titan experience are highly encouraged to apply.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

  • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
  • Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
  • Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS

  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience preferred.

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FAQs About Client Care Representative / Dispatcher Jobs at One Hour Air Conditioning and Heating

What is the work location for this position at One Hour Air Conditioning and Heating?
This job at One Hour Air Conditioning and Heating is located in Terryville, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at One Hour Air Conditioning and Heating?
Employer has not shared pay details for this role.
What employment applies to this position at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating lists this role as a Full-time position.
What experience level is required for this role at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at One Hour Air Conditioning and Heating?
You can apply for this role at One Hour Air Conditioning and Heating either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.