Client Care Specialist

Ethos Veterinary HealthWinchester, VA

$16 - $22 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$16-$22/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Client Care SpecialistValley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital seeking experienced Client Care Specialists. Our center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment (like digital radiography and endoscopy) to offer the highest level of emergency and critical care.Client Care Specialist | $16- 22/hrLocation: Winchester, VAFull-Time | 3x12s $16 - 22/hr Join Valley Veterinary Emergency & Referral Center (VVERC), a 24/7 emergency hospital, where you’ll be the compassionate first point of contact for families in need. In this role, you’ll sharpen your client communication and emergency triage skills, support a fast-paced medical team, and provide empathetic, top-tier service when patients and clients need it most—making a meaningful impact every single shift.Pay & Benefits for Client Care Specialists

$16- 22/hr

Full-time benefits include:

Medical, Dental, Vision
401(k)
Paid Time Off
CE Allowance + Free VetBloom (RACE-approved CE) access
Veterinary Technician scholarship opportunities
VTNE and/or license reimbursement
Uniform allowance
Employee pet discount
Disability & Life Insurance

Schedule

Three 12-hour shifts
Weekends and holidays as needed
Relief shifts available!

Client Care Specialist Responsibilities

Serve as the primary client contact with a warm, professional, and solution-oriented approach.
Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates.
Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs.
Confirm appointments/surgeries, give instructions, and document all client communications.
Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information.
Prepare necessary forms, charts, and patient folders, and organize records and attachments.
Review discharge instructions and invoices with clients and complete checkout.
Address client concerns or complaints professionally and in line with hospital policies.
Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks.
Follow up on outstanding invoices or deposits.
Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations.
Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports.
Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs.
Operate standard office equipment and maintain organized physical and digital patient files.
Support ongoing improvement of client service policies and workflows.

Qualifications

High school diploma or equivalent
Strong teamwork and communication skills
Ability to work in a fast-paced veterinary environment

About Ethos Veterinary HealthEthos Veterinary Health, part of the NVA Group, is where you come to practice world-classmedicine, and help shape what veterinary care becomes next.Across our network of 140 specialty and emergency hospitals, science moves forward, standardsare elevated, and innovation is put into practice every day. You’ll work alongside respectedveterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue togrow, clinically, professionally, and personally.At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highestlevel, together.Join UsAt Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.Candidates can confidentially submit their CV to Sr. Talent Acquisition Partner Rachel Fazio atrsilvia@ethosvet.com Equal Opportunity EmployerEthos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,veteran status or any other basis covered by appropriate law. All employment is decided based onqualifications, competence, merit, and business need

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FAQs About Client Care Specialist Jobs at Ethos Veterinary Health

What is the work location for this position at Ethos Veterinary Health?

This job at Ethos Veterinary Health is located in Winchester, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Ethos Veterinary Health?

Candidates can expect a pay range of $16–$22 per hour for this role.

What employment applies to this position at Ethos Veterinary Health?

Ethos Veterinary Health lists this role as a Full-time position.

What experience level is required for this role at Ethos Veterinary Health?

Ethos Veterinary Health is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Ethos Veterinary Health for this role?

Ethos Veterinary Health offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Ethos Veterinary Health?

You can apply for this role at Ethos Veterinary Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.