Client Care Tech Support - Technical Support Specialist I #512
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Overview
Job Description
What we need...We are seeking a customer focused technical professional to support and resolve a wide range of technology issues for our banking customers. This role is ideal for someone who enjoys troubleshooting, maintaining secure and reliable systems, and delivering excellent service while working in a collaborative environment.
What's in it for you....COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award winning employer, including:
- Hybrid schedules and ample paid time off supporting work/life balance and flexibility
- Customized training and onboarding to support you in your first year at COCC
- Robust employee development programs aligned with career pathing objectives
- Cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets
- Generous PTO, benefits, and competitive compensation
- On-site fitness centers, wellness incentives, and lifestyle spending accounts
- Tuition reimbursement
- One on one career coaching
- DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
- Financial planning assistance with certified professionals
- Peer recognition programs
What You'll do...
- Analyze, support, and resolve customer technical issues related to operating systems, applications, data communications, firewalls, email, remote access, software, and hardware peripherals.
- Assist the Technical Consulting Group with onsite and remote client engagements.
- Meet established service level objectives and maintain timely resolution of assigned incidents and requests.
- Coordinate and manage escalations in a timely and professional manner.
- Perform preventative maintenance and system health activities.
- Deploy operating system and third-party software updates to assigned customers.
- Assist with testing and validation of updates prior to customer deployment.
- Identify areas of risk or concern and assist with developing and implementing resolutions.
- Participate in customer projects, technology upgrades, and other company initiatives as needed.
What You'll bring...
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
- Minimum 1 year of experience in an industry standard help desk role
- 1+ years of experience supporting customers in a multiple Microsoft operating system environment
- Ability to communicate effectively with all levels of staff and management both verbally and in writing
- Ability to demonstrate accountability, accept responsibility, and work effectively within teams and workgroups
- Excellent customer service skills
- Ability to operate, install, configure, and maintain Microsoft Windows Operating Systems
- Experience supporting standard Windows applications, Java, and Microsoft Office
- Experience supporting custom Windows applications
- Experience supporting network printers
- TCP/IP knowledge
Salary Range for this role is $53,400-$72,200 per year. Role is hybrid onsite in Rocky Hil, CT
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