Client Educator

Client Educator 

Ready to take your customer-facing experience and channel it into a role where your drive and results actually matter? At Serenity, we help clients understand and start life-changing programs — and we need sharp, motivated people to guide them there. 

As a Client Educator, you'll inform clients about our programs, help them see the value in taking action, and guide them through the process of getting started. This isn't just answering questions — it's about confidently communicating outcomes, working toward measurable goals, and turning hesitation into commitment. If you're someone who thrives on hitting targets, doesn't take "no" as a final answer, and genuinely wants to help people change their lives, we want to hear from you. 

Why This is Perfect for You 

• You have 2+ years of experience in a customer-facing or goal-driven role (retail, hospitality, sales support, team lead, etc.). 

• You're motivated by performance metrics and take pride in consistently hitting — and exceeding — your numbers. 

• You know how to handle objections and pushback without losing momentum or enthusiasm. 

• You're ready to step into a role with real purpose, where your results directly impact the people you serve. 

What You'll Be Doing 

• Educating clients on available programs and services and clearly communicating the value of taking action. 

• Guiding clients through the decision-making process and confidently encouraging them to take the next step toward their goals. 

• Working toward individual KPIs and contributing to team performance benchmarks. 

• Handling objections with professionalism and persistence, keeping client outcomes at the center of every conversation. 

• Coordinating with team members to ensure clients are smoothly transitioned into their chosen programs. 

You're a Strong Fit If You Have: 

• 2+ years of experience in customer service, retail, hospitality, or a sales-adjacent role. 

• A track record of meeting goals, quotas, or performance targets — and a drive to keep raising the bar. 

• Strong communication skills — you can break down complex information and make a compelling case simply and clearly. 

• Resilience and a positive mindset; you bounce back quickly and stay focused when things don't go as planned. 

• Some leadership experience or the ambition to grow into a leadership role — team leads and shift supervisors are encouraged to apply. 

• The ability to manage multiple clients and priorities in a fast-paced environment without losing focus. 

Education Requirements 

• High school diploma or equivalent required; some college preferred. 

• Additional certifications in customer service, sales, or related fields are a plus. 

What You'll Get 

• A meaningful career where your performance directly helps others take the next step toward their goals. 

• A 3-day workweek (three 13-hour shifts, with four days off). 

• Clear growth opportunities — motivated performers get noticed as Serenity continues to expand. 

• Competitive pay tied to performance. 

• Excellent benefits: We cover 90% of your medical, dental, and vision premiums. 

• 401(k) retirement plan. 

• 10 PTO days (15 after one year) + 10 paid holidays. 

Who We Are 

Serenity is a forward-thinking company dedicated to helping clients start programs that genuinely improve their lives. We're built on a culture of accountability, growth, and purpose — and we reward the people who show up, hit their goals, and care about the clients they serve. 

Serenity is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.