Client Information Technology Support Specialist

CaseGuardArlington, Virginia

$65,000 - $75,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$65,000-$75,000/year

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

The Client Information Technology Support Specialist serves as the primary point of contact for clients, providing support via phone, email, and chat on product functionality, pricing, troubleshooting, and availability. This role resolves software issues related to installation, configuration, performance, and usage while documenting bugs and collaborating with the development team.eds.

Responsibilities

Communicate with customers via phone, email, and chat.
Provide knowledgeable answers to questions about the product, the plans, pricing, troubleshooting, and availability.
Troubleshoot and resolve software issues reported by clients, including installation, configuration, performance, and usage problems.
Writing troubleshooting articles on common issues and ability to record videos to walk users through fixing the issue.
Create tickets and report bugs for the dev team to fix.
QA the software.
Data entry in various platforms.
Manage our existing clients and keep them updated with the most recent product functions, tools, and help materials.
Travel to represent CaseGuard at conferences across various industries, including law enforcement and government agencies, and providing on-site training to clients.

Qualifications

A bachelor's degree or associate's degree in Information Technology, Computer Science, or a related field is required.
1 - 3 years of relevant work experience.
Strong technical support skills, including troubleshooting desktop computers and other information technology needs
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Knowledge of Windows operating system and software applications
Experience with video editing and digital media is a plus

Benefits:

Competitive Salary
Stock Option
Medical, Dental, and Vision Insurance
401K
Paid Vacation
Ten paid holidays per year
Friendly and Learning environment

Pay Range: $65,000 - $75,000 Annually

About CaseGuard

CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software. CaseGuard Studio is one of its kind. Our team is driven by a passion for great software design, the creation of great products, and the creative process, CaseGuard implements innovative ideas across multiple services and agencies.

We at CaseGuard invest in people. We nurture skills that are consistent with both our values and our future strategy. Our passionate pursuit of excellence, the application of our creativity to solve our clients’ challenges, our technical expertise, and our collaborative spirit are measures of our success.

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FAQs About Client Information Technology Support Specialist Jobs at CaseGuard

What is the work location for this position at CaseGuard?

This job at CaseGuard is located in Arlington, Virginia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CaseGuard?

Candidates can expect a pay range of $65,000 and $75,000 per year.

What employment applies to this position at CaseGuard?

CaseGuard lists this role as a Full-time position.

What experience level is required for this role at CaseGuard?

CaseGuard is looking for a candidate with "Senior-level" experience level.

What benefits are offered by CaseGuard for this role?

CaseGuard offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at CaseGuard?

You can apply for this role at CaseGuard either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.