Client Onboarding Concierge

AI AcquisitionDenver, CO

$2,000+ / month

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Compensation

$2,000+/month

Benefits

Career Development

Job Description

THE ROLE

We are looking for an Client Onboarding Concierge to help new customers successfully move through the first steps of their journey with us.

This is a hands-on, client-facing role with a strong focus on phone communication, fast response times, and consistent follow-up.

You will welcome new customers, help them book their required calls, guide them through basic setup and activation steps, follow up when actions are incomplete, and make sure they are prepared and ready for onboarding.

You will not deliver the formal Intro or Onboarding calls. Your job is to make sure customers are contacted, booked, prepared, supported, and moving forward.

THE COMPANY

A multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. The company launches and scales information and software products on a marketing and sales engine refined across a dozen product launches and $100M+ in ad spend.

This seat sits inside the onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.

What You Will Do:

Contact new customers quickly after they purchase, with a target of making the first phone attempt within 30 minutes
Welcome customers and explain their next steps
Book and confirm Intro and Onboarding calls directly with customers
Follow up consistently by phone, SMS, and email when customers do not respond
Help customers access our platforms and complete required setup and preparation before their calls
Follow up with customers who miss appointments and help get them rebooked
Resolve simple login, booking, and platform issues
Escalate more complex customer concerns to the appropriate team
Keep accurate notes and records of customer interactions, progress, and next steps
Continue following up until the customer successfully progresses through onboarding

Requirements

What We're Looking For:

Strong spoken and written English
Confident and comfortable speaking with customers by phone
Previous experience in Customer Support, Customer Success, Appointment Setting, Onboarding, or a similar client-facing role
Friendly, professional, and patient communication style
Persistent with follow-up without being pushy
Strong organisation and attention to detail
Comfortable using CRM systems and learning new technology
Able to manage multiple customers and priorities at the same time
Reliable, coachable, and comfortable working toward clear performance targets

Benefits

Full-time opportunity
Independent Contractor Agreement
$2,000 USD monthly base
Up to $1,000 USD monthly variable compensation
Fully remote
Opportunity to grow into broader Customer Success, Onboarding, or leadership roles

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FAQs About Client Onboarding Concierge Jobs at AI Acquisition

What is the work location for this position at AI Acquisition?

This job at AI Acquisition is located in Denver, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at AI Acquisition?

Candidates can expect a pay range of $2,000 (per month).

What employment applies to this position at AI Acquisition?

AI Acquisition lists this role as a Full-time position.

What experience level is required for this role at AI Acquisition?

AI Acquisition is looking for a candidate with "Senior-level" experience level.

Does AI Acquisition allow remote work for this role?

Yes, this position at AI Acquisition supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by AI Acquisition for this role?

AI Acquisition offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at AI Acquisition?

You can apply for this role at AI Acquisition either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.