Client Onboarding Specialist
CodeForceNew York, NY
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Remote
Job Description
Job Title: Client Onboarding Specialist
Location: Remote Employment Type: Full-Time
Job Overview
We are seeking a highly motivated Client Onboarding Specialist. The ideal candidate will be responsible for onboarding new clients, configuring technical solutions, providing initial technical training, and ensuring a smooth transition into our services.
Key Responsibilities
- Manage the end-to-end onboarding process for new clients.
- Conduct onboarding sessions and technical training for customers.
- Configure, deploy, and support IT systems, software, and services.
- Provide Level 1 and Level 2 technical support to clients.
- Troubleshoot hardware, software, network, and application-related issues.
- Assist clients with account setup, system integrations, and user provisioning.
- Coordinate with internal technical teams to resolve escalated issues.
- Create and maintain onboarding documentation, knowledge base articles, and SOPs.
- Monitor onboarding progress and ensure successful client adoption.
- Maintain high customer satisfaction through effective communication and timely issue resolution.
Requirements
Required Qualifications
- 2+ years of experience supporting client onboarding, helpdesk, or IT services environments.
- Experience in client onboarding.
- Strong understanding of Windows, Microsoft 365, and networking fundamentals.
- Experience supporting end-users in a managed services (MSP) or IT services environment.
- Excellent troubleshooting and problem-solving skills across hardware, software, network, and application issues.
- Strong verbal and written communication skills in English.
- Experience delivering technical training to clients.
- Experience with ticketing systems, CRM platforms, and remote support tools.
Preferred Qualifications
- Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft certifications, are a plus.
Benefits
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FAQs About Client Onboarding Specialist Jobs at CodeForce
What is the work location for this position at CodeForce?
This job at CodeForce is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at CodeForce?
Employer has not shared pay details for this role.
What employment applies to this position at CodeForce?
CodeForce lists this role as a Full-time position.
What experience level is required for this role at CodeForce?
CodeForce is looking for a candidate with "Senior-level" experience level.
Does CodeForce allow remote work for this role?
Yes, this position at CodeForce supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at CodeForce?
You can apply for this role at CodeForce either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.